Hi, I’m
Evelyn Enriquez
Taguig
Summary
Experienced and dedicated content moderation specialist with a proven track record in safeguarding brand reputation and maintaining a secure digital environment. Developed skills in fast-paced retail environments and now ready to transition into a new field. Demonstrates a keen ability to connect with customers and facilitate positive interactions, ensuring customer satisfaction. Committed to leveraging these transferable skills in a dynamic and collaborative setting to contribute to the organization's success.
Overview
5
years of professional experience
Work History
Probe
Sales Associate
02.2024 - Current
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Genpact LLC
Email/Content Moderation
03.2022 - 09.2023
Job overview
- Provide assistance to company customers via email
- Key responsibilities for this role include developing customer relationships, solving customer issues
Results
Technical Support
05.2021 - 01.2022
Job overview
- Technical support officers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties
Enshored
Content Moderator
03.2020 - 05.2021
Job overview
- Implemented and managed content moderation guidelines and policies, ensuring compliance with company standards and industry regulations
Education
Rizal High School
High School
03.2014
University Overview
High School Graduates
Skills
- Communication skills
- Critical thinking
- Adaptability
- Creative
- Customer service
- Negotiation
- Cultural awareness
Languages
English
Timeline
Sales Associate
Probe
02.2024 - Current
Email/Content Moderation
Genpact LLC
03.2022 - 09.2023
Technical Support
Results
05.2021 - 01.2022
Content Moderator
Enshored
03.2020 - 05.2021
Rizal High School
High School
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