Eva Rose Noel
Customer Service / Technical Support Representative
Talisay City, Cebu
Summary
* Detail-oriented with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.
* Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
* Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
* Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
* To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Technical Support Representative - Dexcom
Dexcom PH
07.2022 - Current
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Managed high levels of call flow and responded to technical support needs.
- Documented support interactions for future reference.
Technical Support Representative-Intuit/QuickBook
Concentrix
06.2020 - 07.2021
- Translated complex technical issues into digestible language for non-technical users.
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Customer Service Representative - EBay
EPerformax
04.2019 - 12.2019
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative - At&T
Sykes Asia
10.2018 - 04.2019
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Tracked customer service cases and updated service software with customer information.
Customer Service Representative - DirecTV
CTC BPO
04.2016 - 02.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Education
Bachelor of Arts - Filipino
Cebu Normal University
Cebu City, PH 05.2001 -
Skills
Service Support
undefinedTimeline
Technical Support Representative - Dexcom
Dexcom PH
07.2022 - Current
Technical Support Representative-Intuit/QuickBook
Concentrix
06.2020 - 07.2021
Customer Service Representative - EBay
EPerformax
04.2019 - 12.2019
Customer Service Representative - At&T
Sykes Asia
10.2018 - 04.2019
Customer Service Representative - DirecTV
CTC BPO
04.2016 - 02.2018
Bachelor of Arts - Filipino
Cebu Normal University
05.2001 -
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