Evan Joshua Amistad
Quezon City
Summary
Dedicated customer relations expert with a track record of enhancing logistics operations through effective communication and training. Committed to driving service improvements and fostering collaborative team environments.
Dynamic professional with a strong foundation in customer relations and technical support. Skilled in communication strategies, multitasking, and team collaboration. Ready to leverage these strengths to optimize service delivery and improve operational efficiency.
Overview
6
6
years of professional experience
Work History
Customer Relations Specialist
Concentrix PH
Makati City
04.2023 - Current
- Coordinated shipments and deliveries to ensure timely logistics operations.
- Managed inventory levels and conducted regular stock audits for accuracy.
- Supported communication between suppliers, carriers, and internal teams for efficient operations.
- Analyzed feedback to identify areas for service improvement.
- Provided training sessions for new employees on proper handling of customer relations tasks.
- Performed administrative tasks such as filing, data entry, and document preparation.
Small Business Associate
Telus Philippines
QUEZON CITY
04.2022 - 02.2023
- Focuses on maintaining the essential technological and physical security infrastructure for our small business operations, ensuring smooth communication and a secure environment.
- Monitor and maintain the reliable operation and basic security of the office internet and Wi-Fi network.
- Perform first-level troubleshooting for connectivity issues (modem, router, basic network devices).
- Coordinate with the Internet Service Provider (ISP) for service outages or technical support as needed.
Customer Service Representative
Afni Ph.
Commonwealth
09.2021 - 12.2021
- Assisted customers with inquiries and product issues effectively.
- Resolved complaints by providing timely solutions and support.
- Engaged with customers through various channels, including phone and chat.
Technical Support Representative
Alorica
Centris
07.2021 - 09.2021
- Provided technical assistance to customers via phone and chat support.
- Diagnosed software and hardware issues to resolve customer inquiries.
- Collaborated with team members to improve troubleshooting processes and solutions.
Customer Service Representative
Alorica
Centris
05.2021 - 07.2021
- Resolved complaints by providing timely solutions and support.
- Assisted customers with inquiries and product issues effectively.
Technical Support Representative
Teleperformance
Vertis North
07.2020 - 08.2020
- Assisted customers in understanding their device functionalities and troubleshooting problems.
- Provided technical support for various smartphone models and operating systems.
- Educated customers on device care, maintenance, and software updates regularly.
Customer Service Representative
Teleperformance
Vertis North
06.2019 - 07.2020
- Reviewed billing discrepancies and resolved issues with clients swiftly.
- Assisted customers in product selection and provided detailed product information.
- Resolved customer inquiries and complaints with professionalism and care.
Education
Secondary -
St. Anthony Academy of Quezon City
Quezon City 04.2001 -
Primary -
Sauyo Elementary School
Bachelor of Science - Information Technology
San Sebastian College Recoletos
Manila, Metro Manila, PhilippinesSkills
- Customer relationship management
- Technical support
- Communication strategies
- Multitasking capacity
- Logistics coordination
- Supply chain management
- Teamwork and collaboration
- Performance metrics
- Demand forecasting
Affiliations
- Teleperformance Dance Troupe (TDT-Vertis North)
- San Sebastian Recoletos Dance Troupe (SSRDT)
- UST Juvenile Dance Crew
- St. Joseph Parish Youth Ministry, Kalye, Kwento, Kulay Fundraising Concert, 12/01/16, One of the leading choreographers for 6 months. Prepared and conceptualized one of the segments and audio visual presentation.
References
- Lester Paloay, Supervisor, Teleperformance
- Maria Mendoza, Current Managing Director, SSRDT
- Sam Balagtas, Freelance Creative Specialist
Languages
English
Upper Intermediate
B2
Timeline
Customer Relations Specialist
Concentrix PH
04.2023 - Current
Small Business Associate
Telus Philippines
04.2022 - 02.2023
Customer Service Representative
Afni Ph.
09.2021 - 12.2021
Technical Support Representative
Alorica
07.2021 - 09.2021
Customer Service Representative
Alorica
05.2021 - 07.2021
Technical Support Representative
Teleperformance
07.2020 - 08.2020
Customer Service Representative
Teleperformance
06.2019 - 07.2020
Secondary -
St. Anthony Academy of Quezon City
04.2001 -
Primary -
Sauyo Elementary School
Bachelor of Science - Information Technology
San Sebastian College Recoletos