EVANGELINE SAN JUAN
CITY OF DASMARIÑAS
Summary
Utilize my skills and experiences to achieve both company and personal growth. Customer oriented and successful in handling customer support issues in timely manner. Energetic and with strong time management skills who thrives in fast-paced, dynamic environment. Dedicated to provide exceptional customer service through active listening and problem solving. With expertise in providing customer service and support in high volume environment. Exceptional computer aptitude and telephone etiquette.
Overview
24
24
years of professional experience
Work History
Escalated Complaints Specialist
Telstra International Philippines Inc
03.2021 - Current
- Effectively managed a high-volume of Consumer Activation and Billing needs
- Addresses customer concerns and ensuring that all needs are addressed within the call, email or SMS
Capital One Phils
09.2019 - 02.2020
- Effectively managed a high-volume of inbound calls for Care- Finance/ Credit Card Account
- Addresses customer concerns and ensuring that all needs are addressed within the call.
RMS Collect Phils, An IQor Company
11.2016 - 05.2019
- Effectively managed a high-volume of inbound and outbound customer calls for Care and Finance concerns
- Addressed and resolved customer product complaints empathetically and professionally
- Handled churn accounts and ensured customers are valued and kept
- Defused volatile customer situations calmly and courteously
- Accurately documented, researched and resolved customer service issues.
Customer Service Representative
Teletech Customer Care Management
04.2009 - 09.2015
- Effectively managed a high-volume of inbound and outbound customer calls
- Addressed and resolved customer product complaints empathetically and professionally
- Handled both Business and Corp Accounts
- Gathered and verified all required customer information for tracking purposes
- Defused volatile customer situations calmly and courteously
- Accurately documented, researched and resolved customer service issues
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment
- Identified chronic customer issues by creating and maintaining customer complaint log
- Referred unresolved customer grievances to designated departments for further investigation
- Managed high call volume with tact and professionalism
- Initiated operations improvements to improve overall call centre productivity
- Acted professionally and patiently when addressing negative customer feedback
- Met or exceeded service and quality standards every review period.
Cashier/Customer Service Representative
Waltermart Ventures Inc
08.2005 - 02.2006
- Have ensured that customers were given the right support especially during pick season
- Improved customer service by being functional and calm at challenging times
- Ensured that the customers were able to get their loyalty redemptions on time including follow up on request and inventory reports on redemption items
- Helped in facilitation of in-store promotions.
General Clerk
LR Builders Corp, PCI Binondo
04.2001 - 02.2002
- Ensured to keep track of all cheques transacted for the month and that all clients receive a complete report through a monthly statement of accounts
- Helped in the distribution of the daily intra-department and inter-branch communications
- I, Evangeline C
- San Juan, of legal age hereby attest that the above information are true and correct in the best of my knowledge.
Education
Certificate of Teaching Profession- SY - Education
ST DOMINIC COLLEGE OF ASIA
12-2022
Bachelor of Science - Business Administration, Marketing
PAMANTASAN NG LUNGSOD NG MAYNILA
Skills
- Adheres to customer service procedures
- Committed to maintaining data integrity
- Skilled in customer service and call center operations
- Computer Literate
- Recordkeeping strengths
Personal Information
Title: Call Center Specialist
Timeline
Escalated Complaints Specialist
Telstra International Philippines Inc
03.2021 - Current
Capital One Phils
09.2019 - 02.2020
RMS Collect Phils, An IQor Company
11.2016 - 05.2019
Customer Service Representative
Teletech Customer Care Management
04.2009 - 09.2015
Cashier/Customer Service Representative
Waltermart Ventures Inc
08.2005 - 02.2006
General Clerk
LR Builders Corp, PCI Binondo
04.2001 - 02.2002
Bachelor of Science - Business Administration, Marketing
PAMANTASAN NG LUNGSOD NG MAYNILA
Certificate of Teaching Profession- SY - Education
ST DOMINIC COLLEGE OF ASIA
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