Hi, I’m
Evangeline Tay
Muar town
Summary
Intuitive Beauty Advisor with comprehensive understanding of customer needs and sales strategies for client base growth and retention. Innovative designer with talent for creating unique looks that inspire customer confidence.
Overview
13
years of professional experience
Work History
Hong Kong Sa Sa(M) SDN .BHD.
Senior Sales & Beauty Advisor
11.2022 - Current
Job overview
- Met sales goals, supporting organizational health through consistent and reliable service.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Maintained counter and display areas for cleanliness and organization.
- Processed payments, entering sales in register for prompt customer service.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
R&F Princess Cove (M) SDN.BHD
VIP Guest Service Ambassador
03.2017 - 12.2021
Job overview
- Responded to guest inquiries to maximize guest satisfaction.
- Handled customer complaints to satisfy and retain guests.
- Created welcoming and comfortable environment for guests.
- Greeted guests upon arrival by providing warm welcome.
- Maintained high level of professionalism and discretion when dealing with guests.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Amway Singapore Pte Ltd
Customer Service Associate
12.2015 - 01.2017
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Resort World Sentosa
Casino Dealer
11.2011 - 11.2013
Job overview
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Computed amounts of players' wins or losses by scanning tickets to calculate amount of money won.
- Dealt cards in Bacarrat games and monitored players' behavior for signs of cheating.
- Dealt appropriate number of cards to each player and verify placed bets before starting game.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Inspected cards and gaming equipment to verify proper functioning and good working order.
- Exchanged legal currency for gambling chips and coin money.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Handled and shuffled cards and playing pieces to maintain game integrity.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Kept track of game outcomes and reported to supervisor for accurate record keeping.
- Enforced game rules to maintain fair paly and avoid disputes.
- Inspected table games and equipment to confirm proper function.
- Monitored players behavior, taking appropriate action against rule violations.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Learned and followed company procedures to maintain consistency and standards.
- Monitored game for potential security risk to protect operation and players.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
Education
SMK Sungai Abong, Muar, Johor
GED
12.2007
University Overview
- Student Council, 2003 to 2007
- Assistant Team Lead for Basketball Team, 2003 to 2007
Skills
- Payment Processing
- Product Demonstrations
- Customer Needs Assessment
- Customer Engagement
- Inventory Control
- Sales closing
- Cosmetics and Facial Care Services
- Relationship Building
- Customer Service
Languages
Chinese (Mandarin)
Advanced (C1)
English
Intermediate (B1)
Timeline
Senior Sales & Beauty Advisor
Hong Kong Sa Sa(M) SDN .BHD.
11.2022 - Current
VIP Guest Service Ambassador
R&F Princess Cove (M) SDN.BHD
03.2017 - 12.2021
Customer Service Associate
Amway Singapore Pte Ltd
12.2015 - 01.2017
Casino Dealer
Resort World Sentosa
11.2011 - 11.2013
SMK Sungai Abong
GED
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