Summary
Overview
Work History
Education
Skills
Timeline
Generic
Evangeline Sagusay

Evangeline Sagusay

Customer Service Representative
Davao

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Office Partners 360
09.2022 - 02.2024

We assists customers to sign to business account of our online furniture shop.

Virtual Assistant

SCI Homebuyers
03.2022 - 08.2022

Reaching out to homeowners possibly selling their and property and gather the information about the property and set an appointment with our Acquisition Manager.

Quality Assurance Analyst

IQor
01.2022 - 03.2022

Monitoring agent's calls and making sure that they follow the proper processes specially on providing resolutions to the customer.

Customer Service Representative

IQor
09.2021 - 01.2022

Assisting customers with their delivery concern and placing orders for flowers.

Account Associates

VXI Global Holdings
01.2020 - 03.2021

Assisting delivery persons with their concern about their food deliveries.

Customer Service Representative

Teletech
08.2018 - 04.2019

Assisting customers about their concerns for the order they received and sometimes provide options on what laptops or desktops they will order.

Encoder/Purchaser

Group101 Cars, Inc.
01.2018 - 06.2018

Purchasing some items needed for their restaurant and encoding it the system. Assisting payrolls for their employees.

Billing Associate

IBEX
01.2017 - 12.2017

Answering calls from customers and assisting them with their concern about their bills.

Bookkeeper/Data Encoder

Sumbac Multipurpose Cooperative
01.2016 - 01.2017

Encoding items in POS and preparing journals and financial statement.

  • Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.

Customer Service Representative

IQor
10.2013 - 06.2015

Assisting customers on placing their orders to various clothing brands in the US

Education

No Degree - Bookkeeping NC III

Mindanao Master Technical Training Center Inc.
Kidapawan City, Cotabato, Philippines
04.2001 -

High School Diploma -

Kalaisan National High School
Kidapawan City, Cotabato, Philippines
04.2001 -

Skills

    Scheduling

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Timeline

Customer Service Representative

Office Partners 360
09.2022 - 02.2024

Virtual Assistant

SCI Homebuyers
03.2022 - 08.2022

Quality Assurance Analyst

IQor
01.2022 - 03.2022

Customer Service Representative

IQor
09.2021 - 01.2022

Account Associates

VXI Global Holdings
01.2020 - 03.2021

Customer Service Representative

Teletech
08.2018 - 04.2019

Encoder/Purchaser

Group101 Cars, Inc.
01.2018 - 06.2018

Billing Associate

IBEX
01.2017 - 12.2017

Bookkeeper/Data Encoder

Sumbac Multipurpose Cooperative
01.2016 - 01.2017

Customer Service Representative

IQor
10.2013 - 06.2015

No Degree - Bookkeeping NC III

Mindanao Master Technical Training Center Inc.
04.2001 -

High School Diploma -

Kalaisan National High School
04.2001 -
Evangeline SagusayCustomer Service Representative