EVANGELINE ROSALES
CEBU, MANDAUE CITY
Summary
Dynamic professional with a proven track record in guest satisfaction and upselling, honed at Kazoku Japanese Bistro Rest. and other esteemed venues. Skilled in POS system operation and guest service, consistently enhancing dining experiences and sales outcomes. Recognized for exceptional food handling safety and driving revenue through strategic sales techniques.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level SERVER position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Food and Beverage Server
Kazoku Japanese Bistro Rest.
10.2021 - 03.2024
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Greeted guests warmly to foster welcoming environment.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Checked on guests throughout meal to attend to needs and provide great service.
- Cleaned and set up tables to promptly seat guests and reduce wait times.
- Implemented upselling techniques for add-ons and specialty items to drive additional revenue.
- Memorized dynamic menu options to accurately relay offerings to guests.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Kitchen Steward
POPEYES CHICKEN BISCUIT
09.2016 - 01.2021
- Washed utensils, cookware, dishes and trays.
- Enhanced kitchen efficiency by streamlining dishwashing and cleaning processes.
- Maintained high standards of cleanliness in the kitchen, resulting in improved health and safety inspections.
- Drained, stacked and dried items after washing.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
- Assisted cooks with basic food preparation tasks when needed, aiding in meeting tight deadlines during busy periods.
- Consistently maintained a sanitary work environment through diligent cleaning practices, reducing cross-contamination risks significantly.
- Received positive feedback from supervisors for consistently maintaining a clean and organized workspace.
Sales and Marketing Representative
HJR IMPORT-EXPORT PRODUCT,PHIL.
09.2014 - 02.2016
- Followed through with leads to close sales over phone, in office and during external consumer engagements.
- Expanded market reach by conducting thorough industry research and identifying potential new clients.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Attended monthly sales meetings and quarterly sales trainings.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Education
BBA - QIUCK BOOKS
UNIVERSITY COLLEGE CAYMAN ISLAND
GRAND CAYMAN ISLAND03-2023
Associate of Applied Business - HOTEL AND RESTAURANT MANAGEMENT
HIGH-SKILL TRAINING CENTER INC.
PAJO,LAPU-LAPU CITY,PHIL03-2015
Bachelor of Science - Business Administration And Management
UNIVERSITY OF CEBU
MAIN CAMPUS, CEBU CITY PHIL.03-2004
Skills
- Food handling safety
- Guest satisfaction
- Upselling
- POS system operation
- Sales strategy
- Customer service
Certification
- Certified Professional in Food Safety (CP-FS) - National Environmental Health Association.
- ServSafe Food Handler Certification - National Restaurant Association.
Timeline
Food and Beverage Server
Kazoku Japanese Bistro Rest.
10.2021 - 03.2024
Kitchen Steward
POPEYES CHICKEN BISCUIT
09.2016 - 01.2021
Sales and Marketing Representative
HJR IMPORT-EXPORT PRODUCT,PHIL.
09.2014 - 02.2016
BBA - QIUCK BOOKS
UNIVERSITY COLLEGE CAYMAN ISLAND
Associate of Applied Business - HOTEL AND RESTAURANT MANAGEMENT
HIGH-SKILL TRAINING CENTER INC.
Bachelor of Science - Business Administration And Management
UNIVERSITY OF CEBU
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