Evangeline Gabriel
Customer Service
Malabon, Metro Manila
Summary
Knowledgeable Customer Support Specialist with strong background in visa processing. Proven track record of efficiently managing visa applications and ensuring compliance with immigration laws. Demonstrated proficiency in documentation review and effective communication with applicants and government agencies.
Overview
3
3
Languages
22
22
years of professional experience
Work History
Visa Processing Specialist
HG Pro LLC
07.2023 - Current
- Processed visa applications with high accuracy and attention to detail.
- Reviewed documentation for compliance with immigration regulations.
- Coordinated communication between applicants and government agencies.
- Mentored junior staff on procedural updates and best practices.
Virtual Assistant
Freelance
01.2018 - 01.2023
- Managed scheduling and calendar coordination for clients, optimizing time management and productivity.
- Developed and maintained effective communication channels with clients, enhancing collaboration and responsiveness.
- Conducted research and compiled data to support client projects, ensuring accuracy and relevance.
Online English Teacher
Acadsoc VIP English
01.2017 - 01.2021
- Developed engaging lesson plans tailored to diverse student needs.
- Utilized interactive teaching tools to enhance student learning experiences.
- Provided constructive feedback to students, fostering language development and confidence.
Customer Service Representative
VXI Global (US Telco Account- AT&T)
01.2017 - 01.2018
- Resolved customer inquiries, ensuring timely and accurate responses to enhance satisfaction.
- Managed account updates and billing inquiries using CRM systems for streamlined communication.
Customer Service Representative
Teleperformance
01.2015 - 01.2017
- (Car Rental- International account)
- Collaborated with cross-functional teams to address complex customer issues and improve processes.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Supervisor
Lakewood Park Manor
01.2008 - 01.2009
- (Assisted- living facility)
- Supervised daily operations, ensuring compliance with health and safety regulations.
- Administered medications and monitored patient responses for safety and effectiveness.
- Maintained accurate medication records and documentation to ensure compliance with regulations.
Merchandiser
Coca-Cola
01.2007 - 01.2008
- Analyzed inventory levels to optimize stock placement and minimize waste across retail locations.
- Collaborated with marketing teams to execute promotional campaigns aligned with brand objectives.
- Conducted regular store visits to assess compliance with company merchandising guidelines and standards.
Production Staff
Solid State Devices
01.2005 - 01.2007
- Monitored production quality standards and implemented corrective actions as needed.
- Collaborated with team members to streamline assembly processes and reduce downtime.
Education
Bachelor of Arts - Education
Navotas Polytechnic College
Manila, Metro Manila, Philippines 04.2001 -
Skills
Document verification
Data management
Deadline management
Accuracy and precision
Customer Service
Awards
Customer Service Satisfaction Award
Disclaimer
I hereby certify that the above information given is true and correct to the best of my knowledge and belief.
Timeline
Visa Processing Specialist
HG Pro LLC
07.2023 - Current
Virtual Assistant
Freelance
01.2018 - 01.2023
Online English Teacher
Acadsoc VIP English
01.2017 - 01.2021
Customer Service Representative
VXI Global (US Telco Account- AT&T)
01.2017 - 01.2018
Customer Service Representative
Teleperformance
01.2015 - 01.2017
Supervisor
Lakewood Park Manor
01.2008 - 01.2009
Merchandiser
Coca-Cola
01.2007 - 01.2008
Production Staff
Solid State Devices
01.2005 - 01.2007
Bachelor of Arts - Education
Navotas Polytechnic College
04.2001 -