Evangeline Duque
Virtual Assistant
Makati City,00
Summary
Dedicated to delivering exceptional service and driving team success. Committed to collaboration, continuous improvement, and implementing innovative solutions that support organizational growth and goals.
Overview
17
17
years of professional experience
4
4
Certifications
Work History
Virtual Assistant
Landmark Investments Australia Pty Ltd
Victoria
10.2019 - 03.2025
- Insert customer and account data by inputting both text-based and numerical information from source documents within time limits in the CRM.
- Compile, verify the accuracy of, and sort information according to priorities to prepare source data for computer entry.
- Research data deficiencies or errors, correct any incompatibilities if possible, and check the output.
- Generate reports, store completed work in designated locations, and perform backup operations.
- Respond to queries for information and access relevant files.
- Perform other assigned duties.
- Encode data into the Zoho CRM system, ensuring data integrity and completeness.
- Maintain accurate records and ensure timely updates to Zoho CRM databases.
- Monitor and ensure the proper flow of data within the CRM system.
- Create reports from CRM data according to the filters and specifications requested by the team.
- Managed and responded to high volumes of emails efficiently and professionally.
- I shadowed meetings with my CEO, ensuring I collect relevant information and take notes to input into the CRM. Occasionally, I also review recorded videos of the meetings and take notes to update the CRM for documentation purposes.
Corporate Secretary / Team Leader
IFIS OFFSHORE MANILA INC.
03.2012 - 08.2017
- Act as an adviser to the company directors and implement the decisions of the board.
- Monitor team performance and oversee day-to-day operations.
- Provide general support to visitors.
- Carry out administrative duties such as filing, typing, copying, and scanning.
- Receive, process, and respond to day-to-day employee concerns.
- Maintain employee records, ensuring timely and accurate updates.
- Administer and process all petty cash transactions.
- Act as a bridge in relaying tasks and instructions from the Japanese counterpart.
- Maintain human resources staff by recruiting, selecting, orienting, and training employees.
- Identify problems and difficulties in the encoding process and develop solutions.
Data Encoder / Admin. Assistant
08.2010 - 02.2012
- Input financial reports released by broker firms in Japan.
- Track office supplies and place orders when necessary.
- Plan meetings and take detailed minutes.
- Assist in the preparation of regularly scheduled reports.
Medical Indexing Clerk
INTERNATIONAL DATA CONVERSION SOLUTION INC.
05.2008 - 05.2009
- Prepare reports for batching and send them to the client through the specified client software.
- Maintain accurate records of inventory.
- Receive journals and encode the title and special code for journal records.
- Monitor and record all incoming and outgoing journals.
- Handle payroll computation.
- Keep files updated and secure for immediate reference by the doctors.
Data Analyst
A2M DATA ENCODING COMPANY
10.2007 - 03.2008
- Compile and code data from images of legal and real property documents according to the procedures set for each project.
- Analyze, record, and store the information according to its types, and maintain it in electronic form.
- Produce written reports and complete forms related to production or quotas.
Education
Bachelor of Science - Computer Engineering
AMA Computer College
Makati City12.2005
Secondary - undefined
The Fisher Valley College
Hagonoy, Taguig City03.2001
Primary - undefined
Guadalupe Nuevo Elementary School
Pitogo, Makati City03.1997
Skills
Customer service
Microsoft office
Data entry
Attention to detail
Calendar management
File organization
Problem-solving
CRM management
Document preparation
Meeting documentation
Teamwork and collaboration
Adaptability and flexibility
Multitasking
Clerical support
Certification
Association for Overseas Technical Scholarship (AOTS Tokyo, Japan)
ON THE JOB TRAINING
- Landbank of the Philippines Main Branch
- Malate, Manila
- October 2005-December 2005
PERSONAL DATA
- DATE OF BIRTH: 06, August 1984
- PLACE OF BIRTH: City of Makati
- CIVIL STATUS: Single
- NATIONALITY: Filipino
Timeline
Virtual Assistant
Landmark Investments Australia Pty Ltd
10.2019 - 03.2025
Corporate Secretary / Team Leader
IFIS OFFSHORE MANILA INC.
03.2012 - 08.2017
Data Encoder / Admin. Assistant
08.2010 - 02.2012
Medical Indexing Clerk
INTERNATIONAL DATA CONVERSION SOLUTION INC.
05.2008 - 05.2009
Data Analyst
A2M DATA ENCODING COMPANY
10.2007 - 03.2008
Secondary - undefined
The Fisher Valley College
Primary - undefined
Guadalupe Nuevo Elementary School
Bachelor of Science - Computer Engineering
AMA Computer College