Evangeline Aguba
Pasay City
Summary
Highly efficient service crew well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Motivated kitchen Service Crew Member bringing 10+ years of experience and advanced skills. Eager to apply abilities to new role at your company focused on keeping customers satisfied and operations running smoothly.
Overview
15
15
years of professional experience
2
2
Languages
Work History
Domestic Worker
Alomar Family
3 2022 - 05.2024
- Responsible for removal of rubbish, emptying litter bins, vacuum cleaning, sweeping, mopping, polishing, dusting and where necessary, the use of powdered equipment e.g., vacuum cleaners, carpet shampoo machines etc. -washing and drying of laundry. -To report necessary repairs and carry out as required. -Taking care of the children -Driving for the family
- Managed housekeeping scheduling and planning.
- Swept, mopped and polished non-carpeted floors to maintain streak-free shine.
- Assisted families with childcare responsibilities, creating a nurturing and educational atmosphere for children.
- Organized household spaces for optimal functionality, decluttering areas and implementing efficient storage solutions.
- Transported children to school, doctor appointments and various activities.
- Ensured timely completion of all household duties, allowing clients to focus on personal and professional obligations.
Service Crew Member
Jollibee Foods
10.2021 - 02.2022
- Perform food production duties and serve at the customer following the standard operating procedures -Ensure operations excellence by adhering to the system and standard of the store -maintain a clean and organized workstation -Assist in the delivery monitoring of quality products by checking product shelf life and, product temperature, equipment assembly, and temperature setting -Operate equipment following standard procedures, assists in some preventive maintenance and repairs in the work area to ensure continuity and efficiency of use -Understand, follow and practice adherence to company policies workplace safety standards, First In-First Out stock rotation, follows and promotes and sanitation, and good housekeeping practices -Assist in proper receiving, handling storage, and preparation of food and packaging materials -Report workplace problems and concerns to the supervisor on duty
- Takes instruction and follows identified interim, preventive and contingent actions set by the store management team. -Abide and follows all rules and regulations as set forth in the Employee Handbook.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
- Maintained a clean and organized work environment for improved customer experiences.
- Kept customers and crew areas organized.
- Collaborated with team members to meet high standards of service during peak hours.
- Contributed to the achievement of sales targets through upselling food items when applicable.
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Provided exceptional customer service, resulting in increased repeat business and positive reviews.
- Demonstrated flexibility in scheduling availability, often filling in last-minute shifts when necessary for smooth operation continuity.
- Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
- Cooked, prepared and bagged food for customers.
- Assisted in dining room by removing soiled dishes during meal service and transporting to kitchen for washing.
- Supported management with inventory tasks, helping maintain appropriate stock levels for efficient operations.
- Verified freshness of food and ingredients by checking for quality, keeping track of new and expired items and rotating stock.
- Monitored supply inventory and ordered more to maintain smooth and efficient workdays.
- Operated kitchen equipment safely and efficiently, minimizing accidents and downtime.
- Recognized for exemplary performance through employee awards or commendations on several occasions.
- Trained contracted employees on specific tasks, monitoring work for safety, efficiency and overall project progress.
- Measured and recorded storage temperatures for frozen, cold and hot items.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Prepared products following restaurant, health, and safety standards and procedures.
Business Co-Owner
Family Business
03.2017 - 09.2021
- Revamped outdated policies and procedures, instituting more efficient systems that aligned with current industry standards and regulatory compliance requirements.
- Drove continuous improvement initiatives to identify areas for optimization within day-to-day operations while keeping abreast of best practices within the industry sector.
- Strengthened financial stability with prudent budget management, cost reduction initiatives, and meticulous record-keeping practices.
- Protected company assets by implementing effective risk management strategies, safeguarding intellectual property rights, and ensuring adherence to legal obligations.
Service Crew Member
Jollibee Foods
08.2014 - 02.2017
- Perform food production duties and serve at the customer following the standard operating procedures -Ensure operations excellence by adhering to the system and standard of the store -maintain a clean and organized workstation -Assist in the delivery monitoring of quality products by checking product shelf life and, product temperature, equipment assembly, and temperature setting -Operate equipment following standard procedures, assists in some preventive maintenance and repairs in the work area to ensure continuity and efficiency of use -Understand, follow and practice adherence to company policies workplace safety standards, First In-First Out stock rotation, follows and promotes and sanitation, and good housekeeping practices -Assist in proper receiving, handling storage, and preparation of food and packaging materials -Report workplace problems and concerns to the supervisor on duty
- Takes instruction and follows identified interim, preventive and contingent actions set by the store management team. -Abide and follows all rules and regulations as set forth in the Employee Handbook.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
- Maintained a clean and organized work environment for improved customer experiences.
- Kept customers and crew areas organized.
- Collaborated with team members to meet high standards of service during peak hours.
- Contributed to the achievement of sales targets through upselling food items when applicable.
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Provided exceptional customer service, resulting in increased repeat business and positive reviews.
- Demonstrated flexibility in scheduling availability, often filling in last-minute shifts when necessary for smooth operation continuity.
- Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
- Cooked, prepared and bagged food for customers.
- Assisted in dining room by removing soiled dishes during meal service and transporting to kitchen for washing.
- Supported management with inventory tasks, helping maintain appropriate stock levels for efficient operations.
- Verified freshness of food and ingredients by checking for quality, keeping track of new and expired items and rotating stock.
- Monitored supply inventory and ordered more to maintain smooth and efficient workdays.
- Operated kitchen equipment safely and efficiently, minimizing accidents and downtime.
- Recognized for exemplary performance through employee awards or commendations on several occasions.
- Trained contracted employees on specific tasks, monitoring work for safety, efficiency and overall project progress.
- Measured and recorded storage temperatures for frozen, cold and hot items.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Prepared products following restaurant, health, and safety standards and procedures.
Uber Driver
Self Employed
03.2013 - 06.2014
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Inspected vehicles to confirm safe and fully-functioning working condition.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Responded to passenger concerns and complaints politely and professionally.
- Monitored traffic patterns and adjusted routes to minimize travel time.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Adhered to all safety regulations and traffic laws while driving.
- Processed payments for rides and provided accurate change when necessary.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
Service Crew
JOLLIBEE FOODS CORPORATION
03.2007 - 02.2013
- Perform food production duties and serve at the customer following the standard operating procedures -Ensure operations excellence by adhering to the system and standard of the store -maintain a clean and organized workstation -Assist in the delivery monitoring of quality products by checking product shelf life and, product temperature, equipment assembly, and temperature setting -Operate equipment following standard procedures, assists in some preventive maintenance and repairs in the work area to ensure continuity and efficiency of use -Understand, follow and practice adherence to company policies workplace safety standards, First In-First Out stock rotation, follows and promotes and sanitation, and good housekeeping practices -Assist in proper receiving, handling storage, and preparation of food and packaging materials -Report workplace problems and concerns to the supervisor on duty
- Takes instruction and follows identified interim, preventive and contingent actions set by the store management team. -Abide and follows all rules and regulations as set forth in the Employee Handbook.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
- Maintained a clean and organized work environment for improved customer experiences.
- Kept customers and crew areas organized.
- Collaborated with team members to meet high standards of service during peak hours.
- Contributed to the achievement of sales targets through upselling food items when applicable.
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Provided exceptional customer service, resulting in increased repeat business and positive reviews.
- Demonstrated flexibility in scheduling availability, often filling in last-minute shifts when necessary for smooth operation continuity.
- Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
- Cooked, prepared and bagged food for customers.
- Assisted in dining room by removing soiled dishes during meal service and transporting to kitchen for washing.
- Supported management with inventory tasks, helping maintain appropriate stock levels for efficient operations.
- Verified freshness of food and ingredients by checking for quality, keeping track of new and expired items and rotating stock.
- Monitored supply inventory and ordered more to maintain smooth and efficient workdays.
- Operated kitchen equipment safely and efficiently, minimizing accidents and downtime.
- Recognized for exemplary performance through employee awards or commendations on several occasions.
- Trained contracted employees on specific tasks, monitoring work for safety, efficiency and overall project progress.
- Measured and recorded storage temperatures for frozen, cold and hot items.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Prepared products following restaurant, health, and safety standards and procedures.
Education
High School -
Pasay City West High School
Skills
- Customer Service
- Safe handling standards
- Food preparation procedures
- Basic food preparation
- Menu Memorization
- Cleaning and sanitizing
- Strong Work Ethic
- Cleanliness and hygiene
- Food safety knowledge
- Team Collaboration
- Reliability and punctuality
- Relationship Building
Cover Letter
Dear Hiring Manager
As a reliable and skilled Kitchen Crew, I believe I am the perfect candidate to the position that you posted. I have over 5 years of experience in food preparation as a kitchen crew in fast food. I would like to contribute my skills to your company as well as learn more and grow my career in your company.
In my current job I am a highly motivated and organized domestic worker with extensive in providing exceptional housekeeping services. Possesses strong interpersonal skills and a commitment to providing excellent services.
I am a multi-tasker, dependable and a team player. I was able to motivate my workmates to work hard with positive attitude the way I myself work. I would carry on this work ethics to my next employment.
I look forward to this opportunity of working with you. I would welcome an interview to learn more about this job. Please do contact me and again I reiterate my desire to join your team. Thank you very much.
Sincerely,
Evangeline C. Aguba
Training
Food and Safety Practices for Food Handlers, 7star Manpower Services, Sampaloc Manila Philippines, 10/19/21
Timeline
Service Crew Member
Jollibee Foods
10.2021 - 02.2022
Business Co-Owner
Family Business
03.2017 - 09.2021
Service Crew Member
Jollibee Foods
08.2014 - 02.2017
Uber Driver
Self Employed
03.2013 - 06.2014
Service Crew
JOLLIBEE FOODS CORPORATION
03.2007 - 02.2013
Domestic Worker
Alomar Family
3 2022 - 05.2024
High School -
Pasay City West High School
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