Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Eva Mae Barade

Customer Service Representative/ Technical Support Specialist/Virtual Assistant/Appointment Setter
Capitol Site,Cebu City
Eva Mae  Barade

Summary

I am Versatile and Friendly Customer Retention Specialist succeeds in identifying customer needs and utilizing inbound and outbound retention strategies. Professional telephone demeanor with sound knowledge of sales retention. Uses problem resolution and de-escalation techniques effectively.

Also skilled in Technical Support offering clients easy-to-understand guidance and actionable advice. I am also very Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. I have experience on sales, appointment setting and cold calling .I am a go getter individual with positive attitude. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions and Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

9
years of professional experience
7
years of post-secondary education

Work History

Onis Corp.

Retention Specialist
11.2023 - 11.2024

Job overview

  • Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
  • Provided excellent customer service, addressing concerns promptly and professionally to maintain high levels of satisfaction.

SYKES ASIA

Technical Support
09.2020 - 10.2023

Job overview

  • Assist and help customers in resolving and troubleshooting basic technical and connection problems
  • Responded promptly to incoming sales leads and requests for technical support.
  • Assisted with updating technical support best practices for use by team.
  • Translated complex technical issues into digestible language for non-technical users.

Convertwire

Part-time Virtual Assistant
01.2022 - 03.2023

Job overview

  • Answered and screened calls to provide information, schedule appointments and take detailed messages.
  • Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
  • Contacting potential clients to schedule appointments .
  • Lead nurturing
  • Cold calling

S2H Business Process

CSR
01.2019 - 08.2020

Job overview

  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Order processing

Harbour City Dimsum House Co., Inc

Cashier/receptionist/food server
12.2015 - 12.2018

Job overview

  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Addressed customer needs and made product recommendations to increase sales.
  • Payment processing

Education

RONDA NATIONAL HIGHSCHOOL
RONDA CEBU CITY

GRADUATE
06.2008 - 04.2012

UNIVERSITY of CEBU
Cebu City

BS Criminilogy from Criminology
06.2013 - 11.2016

Skills

Customer Retention Skills

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Timeline

Retention Specialist

Onis Corp.
11.2023 - 11.2024

Part-time Virtual Assistant

Convertwire
01.2022 - 03.2023

Technical Support

SYKES ASIA
09.2020 - 10.2023

CSR

S2H Business Process
01.2019 - 08.2020

Cashier/receptionist/food server

Harbour City Dimsum House Co., Inc
12.2015 - 12.2018

UNIVERSITY of CEBU

BS Criminilogy from Criminology
06.2013 - 11.2016

RONDA NATIONAL HIGHSCHOOL

GRADUATE
06.2008 - 04.2012
Eva Mae BaradeCustomer Service Representative/ Technical Support Specialist/Virtual Assistant/Appointment Setter