Hi, I’m
Eva Mae Barade
Customer Service Representative/ Technical Support Specialist/Virtual Assistant/Appointment Setter
Capitol Site,Cebu City
Summary
I am Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. I am also very Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. I have experience on sales, appointment setting and cold calling .I am go getter individual with positive attitude. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions and Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
8
years of professional experience
7
years of post-secondary education
Work History
SYKES ASIA
Technical Support
09.2020 - 10.2023
Job overview
- Assist and help customers in resolving and troubleshooting basic technical and connection problems
- Responded promptly to incoming sales leads and requests for technical support.
- Assisted with updating technical support best practices for use by team.
- Translated complex technical issues into digestible language for non-technical users.
EPERFORMAX
Retail Soft Sales
10.2022 - 06.2023
Job overview
- Helped customers place orders and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Accurately processed transactions,payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Convertwire
Virtual Assistant/Appointment Setter
01.2022 - 03.2023
Job overview
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
- Contacting potential clients to schedule appointments .
- Lead nurturing
- Cold calling
S2H Business Process
CSR
01.2019 - 08.2020
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Engaged with customers to effectively build rapport and lasting relationships.
- Order processing
Harbour City Dimsum House Co., Inc
Cashier/receptionist/food server
12.2015 - 12.2018
Job overview
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
Education
RONDA NATIONAL HIGHSCHOOLRONDA CEBU CITY
GRADUATE
06.2008 - 04.2012
UNIVERSITY of CEBUCebu City
BS Criminilogy from Criminology
06.2013 - 11.2016
Skills
Problem Solving Skillsundefined
Timeline
Retail Soft Sales
EPERFORMAX
10.2022 - 06.2023
Virtual Assistant/Appointment Setter
Convertwire
01.2022 - 03.2023
Technical Support
SYKES ASIA
09.2020 - 10.2023
CSR
S2H Business Process
01.2019 - 08.2020
Cashier/receptionist/food server
Harbour City Dimsum House Co., Inc
12.2015 - 12.2018
UNIVERSITY of CEBU
BS Criminilogy from Criminology
06.2013 - 11.2016
RONDA NATIONAL HIGHSCHOOL
GRADUATE
06.2008 - 04.2012
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