Evalyn Lara
Virtual Assistance For Hotel I Front Office And Guest Services Expert I Social Media Manager
Coron
Summary
Resourceful and experienced hospitality and creative professional with over 11 years in hotel front office operations, including leadership roles up to Resort Manager. Skilled in managing end-to-end guest services, team supervision, and operations management. Now expanding into remote hospitality support, general virtual assistance, and creative freelance work combining industry insight with skills in content creation, copywriting, and design.
Overview
13
13
years of professional experience
2013
2013
years of post-secondary education
Work History
Freelancer
Recursive Ventures
01.2024 - 12.2024
- Delivered freelance support in content writing, design, and virtual tasks for digital clients.
- Collaborated with teams remotely for flexible project-based work.
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
- Developed customized solutions to address unique client needs, resulting in repeat business and referrals.
- Strengthened client relationships with consistent communication and timely project updates.
- Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
- Conducted thorough research to provide well-informed recommendations for clients'' strategic decision-making processes.
- Analyzed user feedback to gather input and identify areas required for improvement.
- Optimized project efficiency by creating and implementing effective task management strategies.
- Expanded professional network through attending industry events and engaging in online communities.
Owner
ReignRospel Boutique
01.2020 - 12.2024
- Managed a fashion and lifestyle boutique in Coron.
- Handled business operations, marketing, customer service, and inventory management.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
Social Media Manager
Palaone Freediving
Coron Palawan, Philippines
03.2025 - Current
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Increased brand awareness by developing and implementing effective social media strategies.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
- Developed targeted advertising campaigns, driving website traffic and generating leads.
- Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.
Consultant / Virtual Assistant (Part-Time)
Hanaco Venture Capital
01.2024 - Current
- Provides administrative and creative virtual assistance in a consultant capacity.
- Supports business operations, content creation, and digital coordination remotely.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Assisted clients in navigating complex industry challenges with strategic recommendations.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Enhanced communication among team members to foster collaborative and supportive work environment.
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
- Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
- Analyzed data sets to identify trends and opportunities for process improvements within client organizations.
- Conducted thorough market research and analysis, providing valuable insights for client decisionmaking.
Resort Manager
Coron Hilltop View Resort
01.2013 - 12.2020
- Started as a Front Desk Casual and promoted to Resort Manager.
- Led daily operations, guest services, staff scheduling, and team leadership.
- Managed guest relations, bookings, reporting, and inter-departmental coordination.
Front Office Associate
Two Seasons Bayside Hotel
01.2017 - 12.2018
- Supported front desk operations, check-ins/outs, and guest concerns.
- Handled reservation systems and provided high-level guest service.
- Implemented new procedures to improve front office operations and enhance overall guest experience.
- Handled guest complaints professionally, resolving issues quickly to maintain positive relationships.
- Assisted guests with special requests, ensuring their needs were met and exceeding expectations.
- Greeted guests warmly upon arrival and provided a seamless registration process, setting the tone for an enjoyable stay.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered calls to take messages or redirect calls to appropriate colleagues.
- Supported sales team efforts by identifying opportunities for group business during peak seasons or special events at the hotel property.
- Ensured guest satisfaction by promptly handling guest feedback and implementing improvements to avoid future complaints.
- Enhanced guest satisfaction by providing exceptional front office service and promptly addressing inquiries.
- Improved communication within the team by initiating weekly meetings to discuss challenges faced during shifts as well as possible solutions.
- Increased room occupancy with effective upselling techniques and personalized recommendations.
- Developed strong relationships with returning guests through attentive service and genuine engagement during each visit.
- Maintained office supply stock to control shrinkage and prevent overstocking.
- Collaborated with housekeeping staff to maintain high standards of cleanliness in guest rooms and common areas.
- Coordinated with maintenance staff to address facility issues promptly, minimizing disruptions for guests.
- Organized group bookings efficiently, coordinating logistics with other departments to ensure smooth events execution.
Education
College Level -
Coron, PalawanHigh School Graduate - undefined
New Busuanga National High School
Busuanga, PalawanSkills
Copywriting
Technical And Creative Skills
- Copywriting & Content Writing
- Graphic Design (Canva, Adobe tools)
- Video Editing (CapCut, VN, etc.)
- Social Media Management
- PMS & Hotel Systems
- Remote Coordination Tools (Google Workspace, Trello, etc.)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteImportant To Me
Work-life balanceFlexible work hoursHealthcare benefitsWork from home optionLanguages
English
Intermediate (B1)
Timeline
Social Media Manager
Palaone Freediving
03.2025 - Current
Freelancer
Recursive Ventures
01.2024 - 12.2024
Consultant / Virtual Assistant (Part-Time)
Hanaco Venture Capital
01.2024 - Current
Owner
ReignRospel Boutique
01.2020 - 12.2024
Front Office Associate
Two Seasons Bayside Hotel
01.2017 - 12.2018
Resort Manager
Coron Hilltop View Resort
01.2013 - 12.2020
High School Graduate - undefined
New Busuanga National High School
College Level -
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