EVA FLOR PLAZA
Financial Systems Senior Specialist
Cebu City,Philippines
Summary
Professional with extensive experience in specialized roles, bringing valuable insights and practical expertise. Recognized for fostering team collaboration and consistently achieving objectives. Reliable and adaptable, with strong problem-solving and analytical skills.
Overview
20
20
years of professional experience
2
2
Certifications
Work History
Sr. Specialist, Financial Systems
Dover Business Services
Cebu CIty, Philippines
04.2021 - Current
- Ticket Resolution & User Support
- Facilitating assignment and resolution of ServiceNow tickets and user support – including but not limited to user access management, addressing issues from end users, technical support, and guidance.
- Perform day-to-day Financial Systems operations (i.e. user account maintenance/loads, user security, etc.); supports complex and/or critical requests.
- Provide user technical support across global organizations as needed.
- Effectively and professionally communicate with users to gather issue details and relay resolutions steps.
- System Maintenance, Enhancements and Ad hoc
- Provides technical assistance and troubleshooting either on standard processes/deliverables, or hyper care for issues encountered on supported system or processes.
- Collaborates with internal IT and/or 3rd party vendor for any system enhancement, upgrade, or patches.
- Supports UAT in collaboration with internal IT or 3rd party vendor.
- Document system configuration, procedures and/or troubleshooting steps.
- Support ad-hoc requests as appropriate, focusing on complex and/or critical requests.
- Contribute to standardization and/or process improvement projects
- Assist or lead process standardization initiatives for Financial Systems
- Maintain documentation of system processes, reports and system functionality.
- Develop, implement and maintain standards and business rules for data quality maintenance and cleanup.
- Conduct monthly business review with relevant stakeholders.
- Coach and train team members, i.e., process changes, newly absorbed tasks. and/or conduct system orientation.
- Controls Compliance and Security Reviews (Longview)
- Conducting quarterly user access security reviews of the financial systems by performing central reviews ensuring that users have the appropriate permissions and privileges based on their roles.
- This involves adding, modifying, or revoking user access as needed.
- Understand process controls and report observations to Financial Systems Lead.
- Ensure adherence to SOX and IT Governance and compliance requirements on access provisioning and system configuration/enhancements.
Analyst, Interface Management
Mercedes-Benz Group Services Philippines, Inc.
Cebu CIty, Philippines
03.2017 - 04.2021
- Manage local and global interfaces of Europe markets specifically the United Kingdom, Italy, Switzerland, and the Netherlands, and ensure smooth training and transitions of Interfaces.
- Documentation procedures and processes with appropriate stakeholders.
- Conduct root cause analysis for process issues encountered by Europe Interface members.
- Collaborate with stakeholders to analyze potential interface solutions based on evolving clients.
- Handles migration 'Project Future' in Madrid for Mercedes-Benz Italy and Mercedes-Benz Switzerland markets in Madrid Spain - January 2019.
- Execute and generate daily and monthly reports on sales, purchases, and stock movements of vehicle parts to Market Performance Centers.
- Provide support in raising incident and service request tickets to the SAP support team for issue investigations.
- Support month-end closing activities for the Operations team and MPCs.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
Technician
AUO Optronics
09.2013 - 10.2016
- Laser repair according to the company's specification.
- Ensure connection for different models of LCD assigned to us according to customers' specifications.
Quality Assurance
Straive
Dumaguete City, Negros Oriental
07.2005 - 02.2013
- Carry out corrections from authors according to the company's specification.
- Layout checking of tables, figures and texts for different types of journals and books according to the company's specification.
- Comparing the print-out and online pdf for the correctness of data.
- Proofreading of journals or books assigned.
- Checking and editing links for tables, figures, and sites citations in HTML.
- We are part of the technical department wherein we are the one who handles difficult and complicated files.
- Formulated quality assurance and safety standards to comply with construction plans.
Education
Bachelor of Science - Computer Science
Negros Oriental State University-Main Campus I
Dumaguete CityCoursera Project Network
Online 10.2020 - 12.2020
Skills
Certification
OneStream Essentials: Getting Started with OneStream
Timeline
OneStream Essentials: Getting Started with OneStream
02-2025
Machine Learning Essentials (MLE) - CASUGOL
12-2023
Sr. Specialist, Financial Systems
Dover Business Services
04.2021 - Current
Coursera Project Network
10.2020 - 12.2020
Analyst, Interface Management
Mercedes-Benz Group Services Philippines, Inc.
03.2017 - 04.2021
Technician
AUO Optronics
09.2013 - 10.2016
Quality Assurance
Straive
07.2005 - 02.2013
Bachelor of Science - Computer Science
Negros Oriental State University-Main Campus I
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