Summary
Overview
Work History
Education
Skills
Timeline
Generic
Eunice Leen  Arafol

Eunice Leen Arafol

Look Maribago Lapu-lapu City

Summary

Dynamic Customer Service Representative with a proven track record at The Results -CX, excelling in resolving complex claims issues. Skilled in active listening and critical thinking, I effectively process payments and assist with appeals, ensuring customer satisfaction and operational efficiency. Committed to delivering exceptional service in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

The Results -CX
12.2021 - 11.2023

Provide full customer service. Assist the Providers on their concerns and inquiries specially with the status of their claims. Provide information if denied and rejected claims. Give the denials of the claims like coding denials of diagnosis codes and CPT codes. Provide the eligibility and benefits of the members. Process payments. Assist on their Appeals and Disputes status and file appeals on their behalf.

Customer Service Representative

The Results Companies
11.2016 - 04.2017

This is a Comcast account technical. Assist all customer concerns and inquiries on their cables. Do troubleshooting to fix the problem on their cables. Fix cable issues and wiring connection of cables.

Customer Service Representative

Sykes Asia Inc.
06.2016 - 11.2016

This is an educational account. Assist students on their online courses. Help them to login on their account. Assist them to enroll and have schedule on their classes.

Education

Two Year Hotel And Restaurant Management - Hospitality

St. Paul University -Surigao
Surigao City
04.2003

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

The Results -CX
12.2021 - 11.2023

Customer Service Representative

The Results Companies
11.2016 - 04.2017

Customer Service Representative

Sykes Asia Inc.
06.2016 - 11.2016

Two Year Hotel And Restaurant Management - Hospitality

St. Paul University -Surigao
Eunice Leen Arafol