Equipped with extensive knowledge in customer service solution. Employs excellent leadership skills and multi-tasking strength. Demonstrated ability to swiftly adapt to changes as work may require.
Overview
12
12
years of professional experience
Work History
Teacher
Anglo English Language Center
07.2024 - 10.2024
Managed classroom behavior effectively by establishing clear expectations,modeling appropriate conduct.
Developed strong relationship with students, by maintaining open lines of communication and a supportive learning environment.
Enhanced classroom engagement through the use of interactive teaching methods,such as group projects and hands-on activities.
Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
Virtual Assistant
Fiverr
01.2020 - 01.2021
Email management
Lead Generation
Booking appointments
Private English Tutor
Sir Young Hun
04.2020 - 11.2020
Enhanced students'' language skills by utilizing interactive activities and multimedia resources during tutoring sessions.
Increased students'' vocabulary knowledge through creative word games and exercises, leading to more effective communication skills.
Developed individualized learning plans for each student, addressing their specific needs and goals in language proficiency.
Conducted thorough assessments to identify areas of weakness in each student''s English language skills, allowing for targeted instruction towards improvement.
School Secretary
Gofamint Academy International
01.2015 - 01.2017
Resolve time clearing account with balances
Attend phone and email support for the school accounts
Maintain record of phone or email transaction report
Suggest and recommend cost effective measures to immediate superior
Other task as maybe assigned when the need arises and deemed necessary
Reconcile trust accounts
Interviewer in collecting primary data through qualitative research
Responsible for developing marketing plans
Developed and implemented sales force tools
Recruited and trained sales persons
Collaborated with customs agents for clearing goods
Coordinated promotional tools, handled complains and queries from customers
Service Desk Support
Ask'em marketing travel and tour agency
01.2013 - 01.2015
Validate performs sent by client
Processing and billing of invoices/ Billing service
Process client rebates
Resolve time clearing accounts with balance
Post invoices using the details in the Performa invoice