Eunice Escamillas
Quezon City,Metro Manila
Summary
Customer Service professional with expertise in communication and relationship management. Resolves customer concerns efficiently, enhancing satisfaction and loyalty. Skilled Complaints Officer who manages complaints with clear communication and strategic problem-solving. Experienced Assisted Digital Banker conducting due diligence for mergers and acquisitions, while processing transactions with precision. Strong analytical skills and a commitment to compliance drive effective client interactions.
Overview
1
1
Language
11
11
years of professional experience
Work History
Assisted Digital Banker
ANZ Bank
Quezon City, Philippines
04.2026 - Current
- Processed customer accounts, ensuring accuracy in deposits, withdrawals, and transfers to maintain customer trust.
- Handled transactions with speed and accuracy to support day-to-day service.
- Managed daily banking operations while following regulatory compliance requirements.
- Utilised CRM software to document customer interactions, enhancing personalisation in future communications.
- Conducted due diligence for mergers and acquisitions, facilitating informed decision-making in strategic growth.
Complaints Officer
Telstra International Philippines Inc.
Makati City, Philippines
05.2021 - 12.2025
- De-escalated negative correspondence to achieve positive outcome.
- Managed complaints with calm, clear communication and problem-solving.
- Remained calm under pressure to handle customer complaints and solve problems.
- Responded to customer emails with accurate, professional replies.
- Achieved service time and quality targets.
Customer Service Representative
Shopee Philippines
Quezon City, Philippines
07.2020 - 05.2021
- Engaged with customers to identify needs and deliver tailored service.
- Customised customer experiences to enhance brand loyalty and encourage repeat visits.
- Addressed customer concerns and escalated serious issues to supervisor for resolution.
Technical Support Representative
Teleperformance PH
Quezon City, Central Luzon
01.2017 - 07.2020
- Resolved customer technical issues by phone, email, and chat.
- Provided structured technical support, guiding clients through resolution steps effectively.
- Provided support for hardware, software, and networks, reducing resolution times.
- Troubleshot faults tactically to pinpoint root causes quickly.
- Established clear resolution timelines to align with customer expectations.
- Maintained comprehensive product knowledge to address technical queries with accuracy and confidence.
Customer Service Representative Service to Sales
Teletech
Quezon City, Central Luzon
07.2015 - 01.2016
- Resolved service issues promptly, ensuring high levels of customer satisfaction with each interaction.
- Addressed product questions, feedback, and complaints with clear, courteous communication, fostering positive customer relationships.
- Responded to customer service enquiries efficiently and accurately, utilising available information sources to enhance customer experience.
Education
Bachelor of Science - Bachelor of Science in Nursing
Manuel S. Enverga University Foundation Candelaria
Quezon Province01-2008
Certificate of Higher Education - Secondary Education
Manuel S. Enverga University Foundation Candelaria
Quezon Province01-2004
Certificate of Higher Education - Primary Education
Candelaria Elementary School CES 1&2
Quezon Province01-2000
Skills
- CRM software utilisation
- Customer relationship management
- Regulatory compliance
- Transaction processing
- Banking knowledge
- Financial analysis
- Strategic problem solving
- Effective communication
Languages
English
Intermediate
B1
Timeline
Assisted Digital Banker
ANZ Bank
04.2026 - Current
Complaints Officer
Telstra International Philippines Inc.
05.2021 - 12.2025
Customer Service Representative
Shopee Philippines
07.2020 - 05.2021
Technical Support Representative
Teleperformance PH
01.2017 - 07.2020
Customer Service Representative Service to Sales
Teletech
07.2015 - 01.2016
Bachelor of Science - Bachelor of Science in Nursing
Manuel S. Enverga University Foundation Candelaria
Certificate of Higher Education - Secondary Education
Manuel S. Enverga University Foundation Candelaria
Certificate of Higher Education - Primary Education
Candelaria Elementary School CES 1&2