Eunice Carmen
Dasmariñas
Summary
Dynamic professional with a proven track record at Alorica Teleservices Philippines, excelling in customer service and critical thinking. Demonstrated ability to enhance customer satisfaction and loyalty through effective dispute resolution and empathy. Skilled in data entry and adept at maintaining high-quality standards in high-stress environments. Achieved significant improvements in customer retention and operational efficiency.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Alorica Teleservices Philippines
09.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Factory Worker
JAE Philippines, Inc
11.2020 - 03.2021
- Conducted routine maintenance on equipment to maintain good condition.
- Inspected products for quality and reported any defects.
- Operated machinery to assist in production line tasks.
- Sorted and organized materials to facilitate easy access.
- Loaded and unloaded materials to ensure smooth workflow.
- Used equipment properly to avoid workplace hazards or injuries.
Education
Technical Vocational Livelihood— K12 HOME ECONOMIC
04.2020
04.2019
Skills
- Multitasking
- Active listening
- Communication
- Adaptability
- Positivity
- Work ethic
- Time management
- Self- motivation
Timeline
Customer Service Representative - Alorica Teleservices Philippines
09.2022 - Current
Factory Worker - JAE Philippines, Inc
11.2020 - 03.2021
Feapitsat College Of Dasmariñas - , Technical Vocational Livelihood— K12 HOME ECONOMIC
Paliparan National High School - ,
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