Eunice Ami
Quezon City
Summary
Dynamic Customer Experience Agent with Alorica Teleservices, skilled in claims processing and effective communication. Proven track record in resolving complex inquiries and enhancing customer satisfaction. Adept at cross-department collaboration and problem-solving, consistently delivering timely support and educating clients on services, resulting in improved service efficiency.
Overview
1
1
year of professional experience
2025
2025
years of post-secondary education
Work History
Customer Experience Agent
Alorica Teleservices
Quezon City, Metro Manila
08.2024 - 09.2025
- Assisted customers with inquiries and provided accurate information.
- Handled customer’s Inquiries about their bills, balances on their account.
- Reached out to Health providers to set an appointment in behalf of the member if necessary.
- Discussed their benefits and their copay/responsibility.
- Handled members Medical and Prescription claims.
- Resolved customer complaints through effective communication and problem-solving.
- Documented customer interactions in the company database for future reference.
- Collaborated with team members to improve service delivery and efficiency.
- Handled multiple customer accounts while ensuring timely responses and support.
- Utilized call center software to track and manage customer interactions seamlessly.
- Engaged in ongoing training sessions to enhance customer service skills and techniques.
- Conducted outbound calls to follow up on pending requests from customers.
- Assisted customers with making payments or completing orders in system.
- Educated customers about new products and services that may be beneficial for them.
- Provided technical support for customer's account related issues.
- Collaborated closely with other departments to resolve complex customer inquiries.
- Guided customers through troubleshooting, navigating company site and using services.
Education
South East Asia - Institute of Trade And Technology
Quezon City, Metro ManilaSkills
- Customer service
- Claims processing
- Appointment scheduling
- Technical support
- Cross-department collaboration
- Effective communication
- Problem solving
- Attention to detail
- Active listening
- Complaint handling
Timeline
Customer Experience Agent
Alorica Teleservices
08.2024 - 09.2025
South East Asia - Institute of Trade And Technology