Eulzi Mara Venus
Customer Service & Sales Representative
San Juan, Metro Manila
Summary
Experienced and caring mentor with a passion for supporting the development of individuals and helping them reach their full potential. Friendly and professional, always ready to take on any challenge. Excellent communication, problem-solving, and organizational skills. Hardworking and passionate job seeker eager to secure a position where I can contribute to the team\'s success and help achieve company goals. Highly efficient coach well-established in fast-paced and challenging environments, constantly eager to learn and apply new knowledge with skill and efficiency. Enthusiastic sales and customer service professional with expertise in communication and negotiating. Drive to provide superior quality customer service, leveraging extensive knowledge of products and services to create solutions that drive loyalty, retention, and revenue. Excel at training, managing, coaching, and mentoring customer service associates.
Overview
9
9
years of professional experience
Work History
Sales Representative
TRANSPARENT BPO
01.2024 - Current
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
Mentor
AFNI PHILIPPINES
12.2021 - 01.2024
- Assisted Agents in setting and achieving their scorecard and career goals to encourage independence
- Regularly assessed progress and provided feedback to support continued development to the Agent by Coaching them
- Collaborated with Trainers and Coaches to help Agents reach potential
- Empowered Agents through coaching and skill-building exercises
- Helped Agents with regards to Product Knowledge and How Proper Call Handling should be
- Identifying Opportunities and Help Agent to correct its behavior to improve
- Been an SME for PRODUCTION, TRANSITION & PST
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Guide Agents regarding company operations, policies and services
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Exhibited high energy and professionalism when dealing with Agents
- Increased efficiency and team productivity by Reiterating operational best practices/Action Plan during RSG
- Increased efficiency and performance by monitoring agent productivity and providing feedback
Customer Service Representative
AFNI PHILIPPINES
12.2019 - 12.2021
- Offered advice and assistance to customers, paying attention to special needs or wants
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Handled customer inquiries and suggestions courteously and professionally
- Responded proactively and positively to rapid change
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
Customer Service Representative
VXI
10.2018 - 10.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services, and company information
Outbound Retention Customer Service Representative
SITEL
10.2017 - 10.2018
- Delivered consistent SAVE Rate activity to achieve monthly and quarterly goals and objectives
- Educated customers on offerings and upsold products and services to increase revenue by Saving Customer from Disconnecting their Service
- Placed outbound customer service or customer satisfaction calls to follow up on issues and save them from Cancelling Service
Customer Service Representative
Teleperformance
01.2017 - 07.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destinations
- Assisted clients with flight changes and cancellations to minimize travel disruptions
Customer Service Representative
ALORICA
07.2016 - 10.2016
- Answered constant flow of customer calls with minimal wait times
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Education
Cruise Line Operation Hotel And Services -
Lyceum of The Philippines University
Intramuros, Manila 10.2014 - 06.2013
High School - undefined
Mother Perpetual Help School
West Fairview, Quezon CitySkills
- Behavior improvements
- Customer service
- Social integration
- Real Time Support
- Cold calling
- Closing sales
- Upselling and cross selling
- CRM proficiency
Timeline
Sales Representative
TRANSPARENT BPO
01.2024 - Current
Mentor
AFNI PHILIPPINES
12.2021 - 01.2024
Customer Service Representative
AFNI PHILIPPINES
12.2019 - 12.2021
Customer Service Representative
VXI
10.2018 - 10.2019
Outbound Retention Customer Service Representative
SITEL
10.2017 - 10.2018
Customer Service Representative
Teleperformance
01.2017 - 07.2017
Customer Service Representative
ALORICA
07.2016 - 10.2016
Cruise Line Operation Hotel And Services -
Lyceum of The Philippines University
10.2014 - 06.2013
High School - undefined
Mother Perpetual Help School
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