EULA MARIE REYES
Bacolod City, Province Of Negros Occidental
Summary
Dynamic professional with a proven track record at Teleperformance, excelling in customer service and problem-solving. Enhanced customer loyalty through empathetic complaint resolution and efficient call management. Adaptable and flexible, adept at active listening and delivering exceptional support, contributing to increased repeat business. Skilled in maintaining detailed records to ensure seamless follow-up and issue resolution.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Teleperformance
07.2025 - 12.2026
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Virtual Assistant
SHOPIFY
12.2025 - 06.2026
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Conferred with customers by telephone, chat or email to provide information.
Education
Bachelor of Science - Operations Management
UNIVERSITY OF ST LASALLE
04.2001 -
High School Diploma -
NEGROS OCCIDENTAL HIGH SCHOOL
BACOLOD CITY 04.2001 -
Skills
Customer service
Timeline
Virtual Assistant
SHOPIFY
12.2025 - 06.2026
Customer Service Representative
Teleperformance
07.2025 - 12.2026
Bachelor of Science - Operations Management
UNIVERSITY OF ST LASALLE
04.2001 -
High School Diploma -
NEGROS OCCIDENTAL HIGH SCHOOL
04.2001 -