Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eugine Adonice N. RAMOS

Pasay, Metro Manila,00

Summary

C - composure under pressure. Being in the field of customer service since 2019, I have proven my ability to manage diverse passenger needs while maintaining professionalism.

E - experience. I utilize effective communication and my sound judgement to address passenger needs and eventually contribute to overall team success.

B- best of Filipino Spirit. Customer-minded cabin crew committed to safety and service.

Overview

5
5
years of professional experience

Work History

Cabin Crew

Cebu Pacific Air
04.2022 - Current

Milestones in CEB.

  • LCCD Upgrade - 28 October 2022.
  • Rating of 4 - Exceeds Expectations in Darwinbox for two consecutive years (2023 & 2024).
  • Perfect Attendance Awardee for year 2024.
  • Total of 11 valid Intelex Reports for 2024.
  • LCCI APPLICATION - February 2025
  • Wet Lease Participant (Flyadeal) June - August 2025
  • Top Seller Awardee (Above and Beyond Gala Night) - August 27, 2025


Company engagement activities.

  • UNICEF volunteer – 19 June 2024.
  • Down Syndrome Sensitivity Training - 19 July 2024.
  • BRIGADA ESKWELA - 30 July 2024.
  • Gabay Volunteers 'Family Assistance Training', 13 November 2024.
  • Tabletop Exercise - 14 November 2024.


Customer Care Representative

T-Mobile International
01.2021 - 01.2022
  • Delivered exceptional customer service by quickly addressing concerns, and providing clear, concise explanations of technical solutions.

Account Associate

VXI Global Holding Inc.
06.2020 - 12.2020
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Responded to customer requests for products and service information.

Education

Bachelor of Science - Tourism and Hospitality Management

Lyceum of the Philippines University
2019

Skills

  • Proactive
  • Passenger safety prioritization
  • Patience under pressure
  • Professional communication

Timeline

Cabin Crew

Cebu Pacific Air
04.2022 - Current

Customer Care Representative

T-Mobile International
01.2021 - 01.2022

Account Associate

VXI Global Holding Inc.
06.2020 - 12.2020

Bachelor of Science - Tourism and Hospitality Management

Lyceum of the Philippines University
Eugine Adonice N. RAMOS