Eugine Adonice N. RAMOS
Pasay, Metro Manila,00
Summary
C - composure under pressure. Being in the field of customer service since 2019, I have proven my ability to manage diverse passenger needs while maintaining professionalism.
E - experience. I utilize effective communication and my sound judgement to address passenger needs and eventually contribute to overall team success.
B- best of Filipino Spirit. Customer-minded cabin crew committed to safety and service.
Overview
5
5
years of professional experience
Work History
Cabin Crew
Cebu Pacific Air
04.2022 - Current
Milestones in CEB.
- LCCD Upgrade - 28 October 2022.
- Rating of 4 - Exceeds Expectations in Darwinbox for two consecutive years (2023 & 2024).
- Perfect Attendance Awardee for year 2024.
- Total of 11 valid Intelex Reports for 2024.
- LCCI APPLICATION - February 2025
- Wet Lease Participant (Flyadeal) June - August 2025
- Top Seller Awardee (Above and Beyond Gala Night) - August 27, 2025
Company engagement activities.
- UNICEF volunteer – 19 June 2024.
- Down Syndrome Sensitivity Training - 19 July 2024.
- BRIGADA ESKWELA - 30 July 2024.
- Gabay Volunteers 'Family Assistance Training', 13 November 2024.
- Tabletop Exercise - 14 November 2024.
Customer Care Representative
T-Mobile International
01.2021 - 01.2022
- Delivered exceptional customer service by quickly addressing concerns, and providing clear, concise explanations of technical solutions.
Account Associate
VXI Global Holding Inc.
06.2020 - 12.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Responded to customer requests for products and service information.
Education
Bachelor of Science - Tourism and Hospitality Management
Lyceum of the Philippines University
2019
Skills
- Proactive
- Passenger safety prioritization
- Patience under pressure
- Professional communication
Timeline
Cabin Crew
Cebu Pacific Air
04.2022 - Current
Customer Care Representative
T-Mobile International
01.2021 - 01.2022
Account Associate
VXI Global Holding Inc.
06.2020 - 12.2020
Bachelor of Science - Tourism and Hospitality Management
Lyceum of the Philippines University