Eugenio Jr Albao

IT and Networking Systems Integrity and Operations

· Provides IT systems support, maintenance, and monitoring to always maintain optimal system performance and uptime. This includes use of onboard monitoring tool and data from environmental sensors.

· Always ensures security updates and anti-virus programs are kept current on Company-provided hardware and that appropriate user access and restrictions are maintained. Partners closely with Technical team to ensure optimal connectivity for shipboard inbound/outbound traffic.

· Performs software and hardware updates and replacements and implements new IT solutions as directed by the shoreside IT department all in a timely manner.

· Always effectively manages the onboard IT environment, organizing daily work schedules and prioritization of tasks.

· Always monitors daily backup processes to ensure integrity and assists in restores as necessary.

IT Equipment Handling and Maintenance

· Always maintains current inventory documentation of IT equipment on board and ensures sufficient working spares are in stock.

· 2. Maintains an inventory of mobile devices via MDM, ensuring devices have appropriate policies and security settings.

· 3. Consistently verifies that the shipping and receiving of Company IT hardware is done in accordance with IT guidelines for proper tracking.

· 4. Ensures Company IT equipment is deployed as directed or securely stored and maintained in working order.

· 5. Regularly performs maintenance on IT equipment and Data Center equipment racks in a timely manner, and makes basic repairs to equipment, scheduling technician repairs as needed.

· Maintains spare parts kit onboard as per policy.

IT Support

· Always provides IT and OCEAN systems support in accordance with Service Level Agreement expectations and escalates to next level shoreside IT support as necessary.

· Always sets up IT equipment for embarkation in a timely manner and assists with the transfer of data and all other IT functions associated with embarkation.

· Partners with Technical to support IT issues surrounding interactive television platform.

· Always responds to support requests in a timely manner, prioritizing to meet operational demands.

· Provides prompt assistance and training for IT systems as needed.

· Provides timely response to supporting integrated systems from

· other departments (e.g. Technical), and supporting systems that are leveraged for shoreside data purposes.

· Manages IT intake via approved shipboard IT tool and via JIRA for shoreside Fleet IT requests.

· Documents procedures, manuals, guides within Confluence tool to help other IT Officers within the fleet. Ensures vessel documentation within Confluence is up-to-date.

· Supports shoreside IT and business teams with new projects, either by planning or during implementation.

· Maintains and ensures the use of the onboard IT reporting system to ensure work is completed and there is transparency in that process.