Eugenio IV Baydal
Licensed Customs Broker
Cebu
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
7
7
years of professional experience
Work History
Logistics Coordinator
Grounded Packaging
Burleigh Heads, QLD
07.2023 - 02.2025
- Tracked orders and notified customers of status or potential delays.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Reduced transportation costs by negotiating favorable contracts with carriers.
Customer Service Representative
Conduent (Delta Airlines)
Cebu City
01.2022 - 06.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for flight change, Billing, and flight information.
Customer Service Representative
TTEC (Telstra)
Cebu City
05.2021 - 01.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customs Broker
GJ&M Global Resources
Mandaue City
07.2019 - 05.2021
- Collaborated with carriers, warehouse operators, and freight forwarders to expedite shipments and resolve issues.
- Implemented pre-clearance strategies to ensure seamless transit of goods through customs checkpoints.
- Leveraged knowledge of duty drawback programs to help clients recover funds from overpaid tariffs or taxes on import.
- Improved shipment processing times by maintaining open communication lines between various parties involved in international trade transactions.
Data Entry Analyst
Flatworld Solutions (Livingston Brokerage)
Davao City
04.2018 - 10.2018
- Completed data entry tasks with accuracy and efficiency.
- Ensured data integrity by consistently cross-referencing sources and double-checking entered information.
- Delivered consistent quality results under tight deadlines, ensuring timely completion of essential tasks and assignments.
Education
Bachelor of Science - Customs Administration
DMMA College of Southern Philippines
Tigatto Rd., Buhangin, Davao City, 8000 03.2018 - 04.2018
Skills
Customer service
Warehousing processes
Shipping documentation
Problem-solving
Active listening
Customer relationship management (CRM)
Timeline
Logistics Coordinator
Grounded Packaging
07.2023 - 02.2025
Customer Service Representative
Conduent (Delta Airlines)
01.2022 - 06.2023
Customer Service Representative
TTEC (Telstra)
05.2021 - 01.2022
Customs Broker
GJ&M Global Resources
07.2019 - 05.2021
Data Entry Analyst
Flatworld Solutions (Livingston Brokerage)
04.2018 - 10.2018
Bachelor of Science - Customs Administration
DMMA College of Southern Philippines
03.2018 - 04.2018