Eugene Litang
Summary
Results-driven sales leader with over 16 years of experience in driving revenue growth, entering new markets, and developing high-performing teams across diverse sectors such as SaaS, FinTech, Cybersecurity, Education, Insurance, and B2B/B2C. Expertise in crafting and executing sales strategies, spearheading business development, and leading customer acquisition initiatives that consistently yield significant revenue increases and long-term business value. Key strengths include revenue growth and pipeline expansion, SaaS and subscription sales, enterprise and SMB sales, market expansion through strategic partnerships, and proficiency in CRM, AI, and digital sales enablement. Passionate about fostering organizational growth by tackling complex business challenges and cultivating meaningful client relationships to uphold a commitment to excellence in every endeavor.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sales Manager
Diversify Offshore Staffing Solutions
Philippines
10.2023 - Current
- Developed and implemented a CRM system to streamline sales processes and improve customer service.
- Established and maintained relationships with key customers, resulting in a 100% increase in customer loyalty.
- Negotiated and managed contracts with vendors and suppliers, ensuring favorable terms and cost reductions.
- Attained monthly and quarterly sales, conversion, and other KPI goals.
- Provided ongoing mentorship, support, and feedback to team members.
- Conducted performance evaluations and managed development plans for team members.
- Facilitated team meetings and ensured effective communication and collaboration.
- Planned, prioritized, and assigned tasks and projects to team members.
- Identified areas for improvement and drove initiatives to optimize team performance.
- Addressed and resolved conflicts or issues within the team.
- Provided solutions and support for complex problems that arose in daily operations.
- Prepared and presented reports on team performance, project status, and operational metrics.
- Analyzed data to identify trends and made data-driven recommendations.
Ambassador (Promotional)
SalesHookup
Philippines
06.2023 - 09.2023
- Developed rapport with customers and maintained high satisfaction standards by consistently demonstrating a welcoming and solution-oriented attitude.
- Facilitated communication and collaboration with key stakeholders, strengthening ties between organization and community.
Sales Manager (Project)
Bossjob PH
Philippines
05.2023 - 08.2023
- Engaged with key customers to strengthen relationships, resulting in significant improvements in loyalty.
- Analyzed and refined administrative processes, achieving significant cost reductions and improved productivity.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Renewals Account Manager
SolarWinds
Philippines
01.2022 - 05.2023
- Developed targeted strategies to highlight SolarWinds database products, emphasizing their role as valuable customer solutions.
- Orchestrated presales activities aimed at establishing a high-quality lead funnel specifically for mid to large enterprise brands.
- Executed strategic lead development initiatives, ensuring persistent engagement through targeted calls and emails.
- Maximized outbound efforts to meet and exceed quotas for calls and qualified meetings.
- Served as the first point of contact with customers and connected leads with sales teams.
- Leveraged selling skills to uncover customer pain points.
- Tracked all activity thoroughly in CRM to support account and management teams, validating activity and lead qualification reports, and providing ISR with solid prospect background on role, need, and intrigue to ensure high-quality prospect transition into the sales process.
Outbound Sales & Marketing
Ingram Micro
California
01.2019 - 01.2022
- Provided B2B outbound sales and marketing support for various vendors involving software and hardware for North America.
- Served as a resource for the vendor and reseller sales and product management.
- Conducted proactive calls with B2B customers from the IT industry.
- Maintained accurate customer master records, including licenses, software, and service contracts.
- Managed areas of focus to meet set targets regarding maintaining the existing customer base and revenue.
- Answered customer inquiries via email or phone calls to fulfill requests for information and resolve basic/standard issues within the defined SLA.
- Performed email or outbound calls to existing or prospective customers on basic company initiatives such as customer follow-ups, sales or vendor leads, and potential orders.
- Followed up on phone calls to offer assistance and obtain status and feedback.
- Managed relationships with designated contacts (i.e., purchasing agents) to grow sales and maintain business partnerships.
Financial Representative
Visa
Philippines
01.2018 - 01.2019
- Aided the department team lead/manager in monitoring daily departmental operations and achieving quality service level standards.
- Assisted in planning work schedules for around-the-clock operations and assigned staff to accomplish daily work by providing for variations in workload.
- Actively participated in all CSR functions when necessary.
- Reviewed skills gaps and made recommendations to workforce management.
- Assisted with departmental operations and ensured a high level of professional service by training and retraining operators, monitoring call quality, and following up on complaints received by the center, issuing banks, or VISA.
Sales Consultant
International Academy Of Film And Television
01.2017 - 12.2017
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Provided sales and customer service assistance to walk-in traffic.
Financial Representative
American Express
01.2015 - 01.2017
- American Express cards expert
- Retention & account management
- Explained account features and services to customers, resulting in a 100% increase in account openings and renewals
- Developed and implemented customer service protocols to ensure compliance with company policies
- Grew the customer base by 100% through strategic partnerships and outbound activities
- Worked closely with clients to determine goals and recommend appropriate services to maintain long-term relationships with account holders.
Phone Banker
Wells Fargo
01.2014 - 01.2015
- Customer Service & Sales inquiries
- Handled customer phone calls with a positive attitude and provided accurate information
- Answered and managed incoming and outgoing phone calls, providing accurate information and resolving customer inquiries
- Provided technical support to customers over the phone and via email, resulting in a 100% customer satisfaction rate
- Improved customer satisfaction by going above-and-beyond to answer questions and offer expert support.
Property Specialist
SMDC The Good Guys
01.2013 - 01.2014
- Property consultant for condominiums
- Successfully negotiated favorable lease agreements with tenants, balancing their needs with property owner interests.
- Streamlined property management processes for improved efficiency and cost savings.
Education
Bachelor of Arts - Mass Communication/Media Studies
Adamson University
01-2012
High School Diploma - undefined
University of San Jose-Recoletos
01-2012
Skills
- Driving performance improvements
- Problem-solving expertise
- Performance improvement planning
- Sales and Marketing
- Business-to-Business
- Sales Planning
- Client Relationship Management
- Sales Reporting
- Staff Management
- Lead Generation
- Sales operation
- Business Planning
- Market Research
- Sales team training
- New Business Development
- Relationship Building
- Account Management
- Product Knowledge
Certification
- Customer Service Foundations
- The six morning habits of High Performers
- Business-to-Business Sales Management Top Tips
- C1 Advanced EF SET Certificate
Languages
English
Bilingual or Proficient (C2)
Timeline
Sales Manager
Diversify Offshore Staffing Solutions
10.2023 - Current
Ambassador (Promotional)
SalesHookup
06.2023 - 09.2023
Sales Manager (Project)
Bossjob PH
05.2023 - 08.2023
Renewals Account Manager
SolarWinds
01.2022 - 05.2023
Outbound Sales & Marketing
Ingram Micro
01.2019 - 01.2022
Financial Representative
Visa
01.2018 - 01.2019
Sales Consultant
International Academy Of Film And Television
01.2017 - 12.2017
Financial Representative
American Express
01.2015 - 01.2017
Phone Banker
Wells Fargo
01.2014 - 01.2015
Property Specialist
SMDC The Good Guys
01.2013 - 01.2014
High School Diploma - undefined
University of San Jose-Recoletos
Bachelor of Arts - Mass Communication/Media Studies
Adamson University