Eugene Emmanuel Asuncion
San Pedro
Summary
Proven track record in customer service and problem-solving, demonstrated through a history of effectively managing high-stress situations and resolving customer complaints, leading to increased loyalty at companies like Convergys. Skilled in active listening and critical thinking, consistently achieving positive outcomes and maintaining professionalism.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
IBEX
06.2022 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Care Representative
Sykes Alabang
12.2021 - 01.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Retail Worker
Amazon
09.2019 - 03.2020
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Billing Specialist
Inspiro
01.2019 - 07.2019
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
Uber Partner
Telus International
08.2018 - 12.2018
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
- Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
Customer Service Representative
Teletech Alabang
08.2018 - 10.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
CSR
Convergys
09.2015 - 10.2017
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Customer Service Representative
Convergys
03.2015 - 03.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Billing Specialist
Teleperformance Alphaland
05.2013 - 07.2013
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Education
Associate of Arts - Computer Programming
Ama Computer Learning Center
Binan, Province Of Laguna, Philippines05.1995
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Reading Books Watching Movies, Go to The Gym Surf The Net
My Favorite Book are Mystery and Supense(Sherlock Holmes Hercule Poirot)
My Favorite Movies are Comedy Action(Jacki Chan Movies)
I Go to the Gym Everyday
Surfing The Net Like Facebook Instagram X
Languages
English
Upper intermediate (B2)
Timeline
Customer Service Representative
IBEX
06.2022 - 08.2023
Customer Care Representative
Sykes Alabang
12.2021 - 01.2022
Retail Worker
Amazon
09.2019 - 03.2020
Billing Specialist
Inspiro
01.2019 - 07.2019
Uber Partner
Telus International
08.2018 - 12.2018
Customer Service Representative
Teletech Alabang
08.2018 - 10.2018
CSR
Convergys
09.2015 - 10.2017
Customer Service Representative
Convergys
03.2015 - 03.2015
Billing Specialist
Teleperformance Alphaland
05.2013 - 07.2013
Associate of Arts - Computer Programming
Ama Computer Learning Center
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