Eugene Beronio
3-j Tabora St Pardo Cebu City
Summary
Proven customer service expert with a track record of enhancing customer satisfaction through effective problem-solving and teamwork. Skilled in managing high call volumes and complex issues, demonstrating exceptional time management. Known for building customer loyalty by providing positive experiences and maintaining professional composure.
Overview
5
5
years of professional experience
Work History
Sales Associate
Candice Jewelry Bazaar
01.2022 - 06.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Call Center Representative
SYKES
07.2019 - 12.2019
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
High School Diploma -
Agnus Dei College
Quezon City, Metro Manila, Philippines01-2002
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Timeline
Sales Associate
Candice Jewelry Bazaar
01.2022 - 06.2024
Call Center Representative
SYKES
07.2019 - 12.2019
High School Diploma -
Agnus Dei College
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