A highly reliable team player, dedicated to executing my technical responsibilities with both passion and professionalism. Committed to driving the success of the department and the company by continually developing the skills needed to make a meaningful impact on our team's objectives.
Hi, I’m
Eugene Balen
Quezon City
Summary
Overview
12
years of professional experience
Work History
Entain
Marketing Operations Executive
02.2024 - Current
Job overview
- Deliver accurate, on-time CRM campaigns with high data integrity
- Own campaign issues, driving fast resolution with Tech and vendors
- Ensure reliable, compliant customer data for marketing use
- Communicate clearly, document processes, and support teams
- Manage and optimize marketing automation tools and releases
Entain
Customer Support Advisor
04.2021 - 02.2024
Job overview
- Handles BetMGM Promotions and Bonuses Inquiry via Email/Chat/Call
- Handles basic technical concern about BetMGM's Casino/Sports games
- Provides Credit if player qualifies
- Supports Team's escalation approvals
iQor
Team of Expert for Business/SME
10.2018 - 09.2020
Job overview
- Handles all concern for TEX Business Community
- Helps Team Manager with daily reports
- Act as Team Manager when assigned Team Manager is not available
- Supports Teammates question regarding products and policies
Alorica
Financial Care Representative and Team of Expert
01.2018 - 09.2018
Job overview
- Handles Financial concerns
- TEX - Handles all concern from customer within the TEX Community
Startek Philippines
Redhat/Floor Support
03.2017 - 12.2017
Job overview
- Helps trainers and supports their classes
- Conducts huddles and meetings for trainees
- Supports agents on floor
- Helps Coach/Team Leader to call listen to identify agent's behavior
- Side by side agents who can't pass their metrics
Startek Philippines
Customer Service Representative
02.2016 - 03.2017
Job overview
- Handles activation calls for customers and store representatives
Department of Agrarian Reform (DAR)
Project Accountant
01.2014 - 12.2015
Job overview
- Analyzes financial statements of areas/municipalities assigned by the Project Manager
- Make a daily report of the submitted financial statements of assigned municipalities
- Discuss the status of the liquidation reports of assigned municipalities
- Submit communications to the assigned municipalities for follow ups of liquidation reports or lacking supporting documents
- Make a liquidation report for the assigned municipalities to Municipal Development Fund Office (MDFO)
- Monthly monitoring of fund disbursements from Municipal Development Fund Office (MDFO)
- Field Visit to help out assigned municipalities with their liquidation reports
- Makes annual status report of covered municipalities
Education
Polytechnic University of the PhilippinesSta Mesa Metro Manila City
Bachelor of Science from Accountancy
01-2010
University Overview
Camp Crame High SchoolQuezon City
High School
01-2006
University Overview
Doña Josefa E. Marcos Elementary SchoolCubao Quezon City
Elementary School
01-2000
University Overview
Skills
Optimove Certified Professional
Salesforce Marketing Cloud (SFMC) Literate
CRM & Marketing Automation Operations
Campaign Execution, QA, and Monitoring
Customer Data Analysis & Segmentation
Process Improvement & Operational Efficiency
Timeline
Marketing Operations Executive
Entain
02.2024 - Current
Customer Support Advisor
Entain
04.2021 - 02.2024
Team of Expert for Business/SME
iQor
10.2018 - 09.2020
Financial Care Representative and Team of Expert
Alorica
01.2018 - 09.2018
Redhat/Floor Support
Startek Philippines
03.2017 - 12.2017
Customer Service Representative
Startek Philippines
02.2016 - 03.2017
Project Accountant
Department of Agrarian Reform (DAR)
01.2014 - 12.2015
Camp Crame High School
High School
Doña Josefa E. Marcos Elementary School
Elementary School
Polytechnic University of the Philippines
Bachelor of Science from Accountancy
PERSONAL INFORMATION
PERSONAL INFORMATION
- Citizenship: Filipino
- Date of birth: 11/04/88
- Gender: Male
- Marital status: Single