Eugene Marquez

Panlilio's Credit & Collections Services

Quezon City

03.2017 - Current

Assisted in troubleshooting hardware and software issues for users.
Provided technical support for computer systems and network connectivity.
Documented user inquiries and solutions in the support database.
Collaborated with team members to maintain system updates and security protocols.
Monitored system performance and reported issues to the IT team.
Resolved user access problems by managing account permissions effectively.
Resolved complex problems by troubleshooting hardware and software applications.
Installed, configured, and maintained computer systems, networks, printers, and other related equipment.
Provided technical support to users with hardware and software issues.
Maintained records, logs, and lifecycle documentation of work requests.
Performed system upgrades to ensure optimal performance.
Developed and implemented IT policies and procedures.
Provided on-site technical support after project implementation and recommended product changes and upgrades to product managers.
Analyzed system logs to detect any possible malfunctions or malicious activities on the network.
Participated in after-hours on-call rotation for critical support needs.
Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.