Eufronio Marayan Jr
Customer Service Representative
Caloocan City
Summary
- I possess extensive experience as a team leader, customer service representative, and technical support representative. My expertise includes the development of strategies, provision of training, goal-setting, and gathering team feedback. I excel in interpersonal and communication skills, with a keen ability to convey goals and vision for success. As a problem solver, networker, and consensus builder, I consistently focus on the big picture.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Team Leader
ProbeCX, Philippines
07.2023 - 03.2024
- Performed risk assessments for every project phase, proactively identifying potential obstacles before they escalated into significant challenges. Managed four Lines of Business, encompassing Holland America Line Australia for Emails, Calls, Back Office, and Sales.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Set performance expectations for a team, monitor progress towards goals and provide constructive feedback as needed.
Cruise Reservation Representative
ProbeCX Philippines
10.2022 - 07.2023
- I provide in-depth information to potential guests about the availability, rates, amenities, and special offers for Holland America Line US, aiding them in making informed decisions when booking.
Customer Service Representative
Monoprice Inc
12.2021 - 08.2022
- As a customer service representative at Monoprice, a retail associate engages directly with customers, functioning at the forefront of the business. This role is primarily customer-facing and involves a variety of responsibilities, including greeting customers, addressing inquiries, providing product information, and managing additional duties as needed.
- Assisted customers in navigating the company website and placing online orders, improving the overall user experience.
Technical Support Representative
Teleperformance
07.2019 - 02.2020
- As a Technical Support Representative for AT&T Uverse, I provide assistance with technical issues and address user queries, guiding them through the troubleshooting process for computer hardware or software-related problems.
Customer Service Representative
Concentrix
11.2017 - 06.2019
- As a Customer Service Representative for AT&T Prepaid, I function as a link, providing details about products and services, handling inquiries, and adeptly resolving any emerging issues that our customers may confront with accuracy and efficiency.
Education
Bachelor of Arts - Public Administration
University of Caloocan City
Caloocan City 06.2012 - 04.2016
Skills
Accomplishments
- Top Team Leader for Quarter 3 and 4 of 2023 (ProbCX, Philippines)
- Top Agent Wave 251 (Teleperformance, Philippines)
Timeline
Team Leader
ProbeCX, Philippines
07.2023 - 03.2024
Cruise Reservation Representative
ProbeCX Philippines
10.2022 - 07.2023
Customer Service Representative
Monoprice Inc
12.2021 - 08.2022
Technical Support Representative
Teleperformance
07.2019 - 02.2020
Customer Service Representative
Concentrix
11.2017 - 06.2019
Bachelor of Arts - Public Administration
University of Caloocan City
06.2012 - 04.2016
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