RHODORA VASQUEZ
SALES REPRESENTATIVE / SALES ENGINEER
Taguig (Bonifacio Global City)
Summary
Dynamic professional with a proven track record in the Sales Industry, Customer Service, Technical Support and Paralegal, enhancing customer retention through exceptional customer service support and problem resolution. Skilled in software installation and fostering customer relationships, I excel in fast-paced environments, leveraging analytical thinking and active listening to exceed targets. Expert in driving efficiency and achieving significant results with a focus on continuous improvement.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
16
16
years of professional experience
15
15
years of post-secondary education
2
2
Languages
Work History
Tier 1 Tech Support
Next Generation Advance
12.2023 - 12.2024
- Maximized customer retention rates through diligent follow-ups, ensuring lasting satisfaction with the company''s products and services.
- Contributed to the development of internal procedures by providing valuable insights gained from hands-on experience in Tier 1 support roles.
- Diligently followed up on open tickets, ensuring timely resolutions and keeping customers informed throughout the process.
- Optimized team efficiency by proactively identifying areas for improvement and implementing process enhancements.
Sales Engineer
Careerist
09.2023 - 11.2023
- Increased sales revenue by consistently meeting and exceeding sales targets through effective client presentations and product demonstrations.
- Gained customer acceptance by demonstrating cost reductions and operations improvements.
- Provided technical support to customers during pre-sales consultations, addressing concerns, and offering solutions tailored to their needs.
- Developed customized proposals that demonstrated a clear understanding of client requirements and offered compelling solutions to meet their unique needs.
- We offer bootcamp for Software QA Engineering, QA Automation Engineering, UX/UI Designs, QA Bundle, QA Engineering and Data Analytics for students who wants to progress their career in the tech industry.
Senior Process Executive/Sales Engineer Google
Cognizant (Google)
10.2020 - 09.2023
- Maintained a positive work environment by fostering open communication, providing constructive feedback, and recognizing team achievements.
- Supervised meetings to maintain interdisciplinary communication of process weaknesses and performance.
- Collaborated with peers to measure ongoing process performance, enacting changes based on historical data.
- Generated monthly metric reports, interpreted results and developed processes and solutions.
Sales Executive/Concierge
Conveyancing.com.au (Formerly TSSI)
07.2019 - 10.2020
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Oversee contract negotiations and closings to manage the complete sales cycle process. Exceeded sales quotas and obtained high profit margins by using
Sales Representative
All Cars Manila
08.2018 - 06.2019
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Guide customers through the buying process, including financing and insurance options. Negotiate prices, trade-ins, and payment terms. Prepare sales contracts, invoices, and related documentation.
- Maintain up-to-date knowledge of the dealership’s inventory, including new and pre-owned vehicles. Stay informed about industry trends, vehicle technologies, and competitive offerings.
Customer Service Representative
TELUS
09.2017 - 02.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Nesting Lead
Alorica DTV
02.2017 - 08.2017
- Ensured compliance with all alcohol serving regulations, maintaining a safe environment for guests and staff alike.
- Created visually appealing displays featuring promotional items or seasonal selections that attracted customer attention and boosted sales.
- Conducted regular staff meetings to share updates, address concerns, and foster a cohesive team environment.
- Established rapport with customers through attentive listening skills and genuine interest in their preferences, encouraging loyalty over time.
Collections Agent
Sykes Asia
05.2015 - 01.2017
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Counseled debtors on payment options and arranged installment agreements.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
Financial Analyst / Phone Banker
HSBC UK Direct
01.2015 - 06.2015
- Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
- Streamlined financial reporting for better decision-making with clear, concise analysis and presentation.
- Trained junior analysts on best practices in financial modeling, contributing to a stronger overall team performance.
- Facilitated smooth month-end close processes by efficiently reconciling accounts and addressing discrepancies promptly.
Collections Agent
Credit Corporation
07.2014 - 12.2014
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Counseled debtors on payment options and arranged installment agreements.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
Senior Collections Officer
NCO/RMH/EGS/APAC
01.2009 - 07.2014
- Built long-lasting relationships with key clients through regular communication channels providing updates on their account status and addressing any concerns proactively.
- Analyzed debtor payment patterns to identify trends that informed targeted collection campaigns.
- Implemented effective skip-tracing techniques to locate elusive debtors, increasing chances of successful contact and collection efforts.
- Spearheaded cross-departmental collaboration, fostering stronger communication between collections and sales teams to address account discrepancies promptly.
Education
J.D. - Law
Manila Law College
Sta. Cruz, Manila 06.2017 - Current
Bachelor of Arts - Broadcast Communication
PUP Manila
Sta. Mesa, Manila 06.2013 - 05.2017
High School Diploma -
Olongapo City National High School
Olongapo City, Province Of Zambales, Philippines 06.1999 - 03.2003
Skills
Remote support
Additional Information
Birthday: September 26, 1985
Age: 39
Birth Place: Olongapo City, Zambales
Nationality: Filipino
Gender: Female
Mother's Name: Eruthida G. Adrales
Father's Name: Deceased
References: Available Upon Request
Timeline
Tier 1 Tech Support
Next Generation Advance
12.2023 - 12.2024
Sales Engineer
Careerist
09.2023 - 11.2023
Senior Process Executive/Sales Engineer Google
Cognizant (Google)
10.2020 - 09.2023
Sales Executive/Concierge
Conveyancing.com.au (Formerly TSSI)
07.2019 - 10.2020
Sales Representative
All Cars Manila
08.2018 - 06.2019
Customer Service Representative
TELUS
09.2017 - 02.2018
J.D. - Law
Manila Law College
06.2017 - Current
Nesting Lead
Alorica DTV
02.2017 - 08.2017
Collections Agent
Sykes Asia
05.2015 - 01.2017
Financial Analyst / Phone Banker
HSBC UK Direct
01.2015 - 06.2015
Collections Agent
Credit Corporation
07.2014 - 12.2014
Bachelor of Arts - Broadcast Communication
PUP Manila
06.2013 - 05.2017
Senior Collections Officer
NCO/RMH/EGS/APAC
01.2009 - 07.2014
High School Diploma -
Olongapo City National High School
06.1999 - 03.2003
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