ETHYL HEART PALAO
Cebu City,Philippines
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Builds strong relationships through clear communication, patience, and a respectful approach. Supports others by listening carefully, responding thoughtfully, and maintaining professionalism in demanding situations. Contributes to positive outcomes by staying organised, reliable, and focused on quality.
Overview
1
1
Language
4
4
years of professional experience
Work History
Customer Service Agent
Alorica
Cebu, Philippines
09.2026 - Current
- Answering customers' calls with integrity and professionalism
- Able to sympathize with customers by putting myself in their shoes
- Proficient in chat support.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Supported customer satisfaction, addressing escalated complaints with diplomacy and acknowledgment.
- Built meaningful connections with customers to promote customer loyalty.
Teacher
Target Academy - Cebu, Philippines
01.2023 - Current
- Served as a positive role model for students by demonstrating professionalism, respectfulness, and an unwavering commitment to education excellence.
- Promoted a positive learning environment by establishing clear expectations and maintaining open lines of communication with students, parents, and staff.
- Maintained trusting student relationships by providing both educational and emotional support to students.
Dining Room Manager
Church in Cebu Inc.
01.2023 - 01.2025
- Enhanced customer satisfaction by ensuring timely and efficient service in the dining room.
- Resolved guest complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Ensured a clean and safe dining environment by enforcing strict adherence to health and safety regulations.
Education
Bachelor of Science - Information and Communication Technology
Cebu Technological University
01-2021
FulftimeTraining - Study of the Bible
School of Theology
Malabon01-2022
Skills
- Can handle calls professionally
- Computer literate
- Detail-Oriented
- Experienced in Sales industry
- Technical background
- Clear Communication
- Chat support
- Communication clarity
- Problem solving
- Service excellence
LANGUAGES
English (Fluent)
REFERENCE
Regine, Palao, Professional Teacher, Reginepalao26@gmail.com, +639359428635
Timeline
Customer Service Agent
Alorica
09.2026 - Current
Teacher
Target Academy - Cebu, Philippines
01.2023 - Current
Dining Room Manager
Church in Cebu Inc.
01.2023 - 01.2025
Bachelor of Science - Information and Communication Technology
Cebu Technological University
FulftimeTraining - Study of the Bible
School of Theology