Ethel Therese Reyes

• Streamlined talent acquisition processes for improved efficiency and cost-effectiveness in the hiring of healthcare personnel.
• Optimized job postings to attract high-quality candidates, improving overall applicant pool for healthcare positions.
• Developed a robust referral network through proactive relationship-building with satisfied clients and placed candidates.
• Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
• Utilized social media sites to recruit new employees.
• Pre-screened resumes prior to sending to corporate hiring managers for consideration.
• Collaborated with managers to identify and address employee relations issues.
• Improved office efficiency by effectively managing internal communications and correspondence.
• Developed comprehensive candidate profiles, resulting in better matches between healthcare professionals and organizations.
• Conducted thorough pre-screening interviews to ensure candidates met necessary qualifications and requirements for healthcare roles.
• Led training sessions for junior recruiters, enhancing their knowledge of best practices in healthcare recruitment strategies.

• Design and implement overall recruiting strategy
• Develop and update job descriptions and job specifications
• Perform job and task analysis to document job requirements and objectives
• Prepare recruitment materials and post jobs to the appropriate jobs.
• Source and recruit candidates by using databases, social media, etc
• Screen candidates resume and job applications
• Conduct interviews using various reliable recruiting and selection tools/ methods to filter candidates within schedule
• Assess applicants’ relevant knowledge, skills, soft skills, experience, and aptitudes
• Onboard new employees in order to become fully integrated
• Monitor and apply HR recruiting best practices
• Provide analytical and well documented recruiting reports to the rest of the team
• Act as a point of contact and build influential candidate relationships during the selection process
• Promote company’s reputation as “best place to work”

• An experienced Customer Support Agent who handles customers' concerns or questions by answering their topics concerning delivery times, payment methods, product quality, and similar topics related to our e-commerce fashion brand.
  
• Job tasks are managing multiple stores and including answers to customers by replying to their questions and providing support to them via Email in a timely manner.
  
• Support in the Customer department with quick response
  Provide excellent customer support and able to address concerns with minimal supervision.
  
• Ensure handling and relay concerns to the right department.
  Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  
• Responded to customer requests for products, services, and company information.
  
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  
• Assisted customers in navigating company website and placing online orders, improving overall user experience.

• Able to provide exceptional customer service and problem-solving by responding to all Emails and/or Chat.
• Assist customers with new and existing accounts, website navigation, and account billing.
• Able to do upselling but not required.
• Be an active listener who can show empathy and patience in a non-scripted environment.
• Able to communicate information to a variety of non-technical and technical customers.
• Able to resolve customer inquiries.
• Able to work in a fast-paced, high volume, changing environment.
• Able to learn and strives to gain new knowledge about product and service changes.

• Able to provide exceptional customer service and problem solving by responding to all Email and/or Chat.
• Assist customers with new and existing accounts, website navigation, and account billing.
• Able to do upselling but not required.
• Be an active listener who can show empathy and patience in a non-scripted environment.
• Able communicate information to a variety of non-technical and technical customers.
• Able resolve customer inquiries.
• Able work in a fast paced, high volume, changing environment.
• Able to learn and strives to gain new knowledge about product and service changes.

Virtual Assistant

• To ensure that all tasks is met on time.
• Update client about the progress of the task given
• To have initiative action for every given task and ensure that the client is well informed.
• Devising and maintaining office systems, including data management and filing.
• Arranging travel, visas and accommodation and, occasionally, travelling with the manager to take notes or dictation at meetings or to provide general assistance during presentations.
• Screening phone calls, inquiries and requests, and handling them when appropriate.
• Organizing and maintaining diaries and making appointments.
• Dealing with incoming email, often corresponding on behalf of the manager.
• Taking dictation and minutes.
• Carrying out background research and presenting findings.
• Producing documents, briefing papers, reports and presentations.
• Organizing and attending meetings and ensuring the manager is well prepared for meetings.
• Liaising with clients, suppliers and other staff.
• Carrying out specific projects and research.
• Responsible for accounts and budgets.
• Taking on some of the manager's responsibilities and working more closely with management.
• Deputizing for the manager, making decisions and delegating work to others in the manager's absence.
• Being involved in decision-making processes.

Team Leader - Web Researcher/Lead Generation/Data Mining

• To collect and obtain information details from the website that the client wants to have
• To ensure that the data gather is correct and accurate.
• Handle a team of researcher and help them improve their researching skills
• Must be fast and reliable.
• To present a daily reporting to the client about the progress of the product.
• To make a quantitative and qualitative reporting at the end of the project.

Email & Chat Support

• Achieved high levels of customer satisfaction through empathetic communication and creative problem-solving skills.
• Improved customer satisfaction by promptly addressing and resolving email inquiries.
• Reduced product returns by providing accurate information and solutions to customers in a timely manner.
• Educated customers about billing, payment processing and support policies and procedures.

Outbound Agent

• Making outgoing calls to gather data for the client
• The main goal is to collect accurate information details that the client needs
• Ensure to hit the target quota.

Ad Posting

• To make a ads post in craiglist.com and other free posting site.
• To ensure that the ad is live and on time, in the given schedule by the client
• To repost all ghosts or flagged ad
• To ensure that the ad is in the right category
• Always update the monitoring sheet on time
• Provided feedback about the status on the project.
• Make a close coordination with the manager about the post if there is a problem and solve it in a fast way as possible.

Amazon Product Lister

• Ensure to update the price in the seller central
• Check the competitors price and make a comparison to conclude the price that will be use to update the seller central
• Check the online vendor available of stock and their updated price and update the price in amazon base on the computation given by the client.
• Update the spreadsheet
• Make a daily progress report and submit it daily to my client
• Check the team progress and performance.
• Ensure that the team is productive.

• We specialize in
• REAL-TIME LEADS - SME Lead Generation Expert - New Business Leads - Sales Leads
• We are NOT your typical source of leads from directories. What makes us unique is that the data we have are sourced through an effective way ensuring leads are fresh from the market. You can be confident in offering your products/services as you will be the first to do so.
• Implemented efficient operational processes to optimize productivity and resource allocation.

• To ensure that the trainee’s able to understand the concepts and goal of lead generation.
• Able to exceed beyond expectation
• Able to find new ways of improving the training lecture.
• Update reports on time or ahead of schedule
• To collect and obtain information details from the website that the client wants to have
• To ensure that the data gather is correct and accurate.
• Must be fast and reliable.
• To present a daily reporting to the client about the progress of the product.
• To make a quantitative and qualitative reporting at the end of the project.

• To ensure that the calls is on the right track.
• To ensure that all spiels are followed by the agent.
• To ensure that all data is encoded correctly in the crm.

• Develop new accounts and grow the business through effective and persistent lead generation.
• Responsible for the growth and management of the accounts/clients of the company. This may include implementing marketing and promotional strategies and submission of formal bids.
• Coordinate with the various departments within the company to best assist, promote and support the clients.
• To provide validated info and regular feedback gathered on the field for management's review and action.

• Pre-event
• Conducts presentations and briefing for clients..
• In-charge for the implementation of event.
• Represent the company on all matters affecting the project within the limits set by the contract agreement.
• Managing all cost (budget), manpower, suppliers, finance related to an event
• Coordinating with the Events Operations Manager and/or Provincial Coordinators
• Following up client regarding payments/down payments
• Negotiate and Secure necessary permits for the event.
• Performs other related tasks that may be assigned from time to time
• Actual event
• Direct supervision of all aspects (logistics, technical, production) of events.
• In-charge of executing events.
• Ensures that all needs of the clients are well accommodated.
• Post-event
• Monitors all liquidation reports of project coordinators after every event.
• Collates and reviews all Post Audit Reports (PAR) submitted by Project Coordinators.
• Ensures that all materials and other paraphernalias used in his/her event are well accounted for and are safely kept in the Company Warehouse.

• Pre-event
• Conducts presentations and briefing for clients..
• In-charge for the implementation of event.
• Represent the company on all matters affecting the project within the limits set by the contract agreement.
• Managing all cost (budget), manpower, suppliers, finance related to an event
• Coordinating with the Events Operations Manager and/or Provincial Coordinators
• Following up client regarding payments/down payments
• Client Servicing
• Negotiate and Secure necessary permits for the event.
• Performs other related tasks that may be assigned from time to time
• Actual event
• Direct supervision of all aspects (logistics, technical, production) of events.
• In-charge of executing events.
• Ensures that all needs of the clients are well accommodated.
• Post-event
• Monitors all liquidation reports of project coordinators after every event.
• Collates and reviews all Post Audit Reports (PAR) submitted by Project Coordinators.
• Ensures that all materials and other paraphernalia’s used in his/her event are well accounted for and are safely kept in the Company Warehouse.

• > Ensure that the data is inputted correctly.
• > Update the Account Receivables and Payable in the system.