Ethel Grace Stuart
Angeles City Pampanga
Summary
Dynamic leader with a proven track record at Lancelot Bar, adept in staff management and enhancing customer satisfaction. Excelled in training and mentoring teams to exceed service standards, achieving significant improvements in team productivity and guest experience. Skilled in prioritizing tasks and resolving conflicts, demonstrating exceptional problem-solving and employee motivation abilities.
Overview
2024
2024
years of professional experience
Work History
Waitress
Anchor Bay Diamond (2015-2016)
Balibago Angeles City
02.2015 - 04.2016
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Waitress
Roadies Bar (2016-2018)
Friendship Highway Angeles City
06.2016 - 07.2018
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Supervisor
Lancelot Bar (2018-2019)
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Sr. Supervisor
Qbar (2020-2023)
Walking St. Balibago Angeles City
11.2022 - 12.2023
- Ensured timely completion of projects through effective scheduling and prioritization of tasks based on urgency and importance.
- Provided interpretation and guidance on procedural questions.
Education
Highschool -
Antipolo National Highschool
Antipolo City04.2007
Elementary -
Apolinario Mabini National Highschool
Quiapo Manila04.2002
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Employee motivation
Timeline
Sr. Supervisor
Qbar (2020-2023)
11.2022 - 12.2023
Waitress
Roadies Bar (2016-2018)
06.2016 - 07.2018
Waitress
Anchor Bay Diamond (2015-2016)
02.2015 - 04.2016
Supervisor
Lancelot Bar (2018-2019)
Highschool -
Antipolo National Highschool
Elementary -
Apolinario Mabini National Highschool