Ethelene Agullana
Marikina
Summary
Experienced with customer interactions and service excellence. Utilizes active listening and problem-solving to address and resolve customer concerns effectively. Track record of maintaining customer satisfaction and fostering loyalty through clear communication and empathy.
Overview
9
9
years of professional experience
Work History
CSR
Foundever
12.2015 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Education
Computer Secretarial - Administrative Assisting And Secretarial Studies
Ama CLC
Cainta-Marikina Skills
- Call center experience
- Customer focus
- Complaint handling
- Had an experienced in sales as a travel agent (international)
Timeline
CSR
Foundever
12.2015 - Current
Computer Secretarial - Administrative Assisting And Secretarial Studies
Ama CLC
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