Summary
Overview
Work History
Education
Skills
Certification
On the Job Trainings
Personal Data
Disclaimer
Timeline
Generic
Ethel Mendoza

Ethel Mendoza

Customer Servica Agent
SANTA ROSA CITY,LAG

Summary

Reliable and detail-oriented professional with a strong ability to manage multiple tasks while maintaining a positive and professional attitude. Known for having a solid work ethic, strong organizational skills, and clear communication that supports both team and company goals. Quick to adapt, eager to learn, and always willing to take on new challenges and responsibilities. Enjoy working in collaborative environments and committed to contributing to positive results and continuous improvement.

Overview

2
2
Languages
7
7
Certifications
6
6
years of professional experience

Work History

Freelance

AGENTS ONLY
08.2022 - 08.2023

Customer Service Associates

ResultsCX
08.2020 - 06.2022

Restaurant Supervisor

MALARAYAT GOLF AND COUNTRY CLUB
09.2019 - 02.2020
  • Culinary Adventures

Passenger/Customer Service Agent

MACROASIA AIRPORT SERVICES
08.2017 - 09.2019
  • Ground Operations (Boarding Gate, Arrival and Check in Agent)
  • Philippine Airlines Mabuhay Lounge (International and Domestic)
  • VIP Lounge – Receptionist

Education

Bachelor of Science - International Hospitality Management Major in Tourism

Lipa City Colleges
Lipa City
01-2017

Secondary Level - undefined

Lipa City Colleges
Lipa City
01-2013

Skills

Strong written Interpersonal and communication skills

Ability to work under pressure

Excellent time management and multitasking abilities

Attention to detail and active listening

Exceptional guest service and hospitality

Empathy and professionalism in handling customer inquiries

Flexible and adaptable

Certification

12th Convention, Exhibit and Event Management - CIHM" Empowering Students through Leadership and Excellence SM City Lipa Cinema 1 February 27, 2014

On the Job Trainings

  • ST. WILLIAM TOURS, TRAVEL, AND TRANSPORT SERVICES Lipa City Batangas November 4, 2014 – March 15, 2015
  • MALAYSIA AIRLINES NAIA Terminal 1, Pasay City May 2016 – August 2016

Personal Data

  • Age: 29
  • Date of Birth: October 07, 1996
  • Place of Birth: Lipa City, Batangas
  • Sex: Female
  • Weight: 70 kilos
  • Height: 5'2
  • Nationality: Filipino
  • Civil Status: Single

Disclaimer

I hereby certify that the above information is true and correct to the best of my knowledge and belief.

Timeline

Freelance

AGENTS ONLY
08.2022 - 08.2023

Customer Service Associates

ResultsCX
08.2020 - 06.2022

Restaurant Supervisor

MALARAYAT GOLF AND COUNTRY CLUB
09.2019 - 02.2020

Passenger/Customer Service Agent

MACROASIA AIRPORT SERVICES
08.2017 - 09.2019

Secondary Level - undefined

Lipa City Colleges

Bachelor of Science - International Hospitality Management Major in Tourism

Lipa City Colleges
Ethel MendozaCustomer Servica Agent