Ethel Mendoza
Resulting And Marketing Analyst
Taytay, Province of Rizal
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
RESULTING and MARKETING ANALYSTS
KMC Solutions
2021.10 - Current
- Settle clients' bets and accounts in timely and accurate manner
- Verify and reconcile bets, ensuring that all transactions are processed correctly
- Manage and maintain accurate records of all settlements
- Investigate and resolve any discrepancies or issues related to settlements
- Communicate with clients to resolve any questions or concerns regarding settlements
- Process payouts to clients in accordance with company policies and procedures
- Maintain confidentiality and adhere to company policies regarding sensitive information
Customer Service Representative
Alorica
2021.07 - 2021.08
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
ONLINE CASINO DEALER
STECH LTD.
2017.07 - 2021.01
- Dealt appropriate number of cards to each player and verify placed bets before starting game.
- Supported seamless game transitions, swiftly changing decks or replacement cards as needed without disrupting playtime.
- Optimized guest satisfaction by adjusting table settings to accommodate individual preferences for seating arrangements or betting limits.
- Inspected cards and gaming equipment to verify proper functioning and good working order.
- Promoted responsible gambling practices, recognizing signs of problem gambling and addressing concerns appropriately.
BRAND AMBASSADOR
DEMOPOWER PHILS.
2015.04 - 2016.12
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Educated consumers about product benefits, leading to increased interest and sales conversions.
Field Market Researcher
Taylor Nelsen Sofres
2009.06 - 2009.12
- Conduct in-person interviews and surveys with participants at designated locations
- Administer surveys and gather data using electronic devices or paper questionnaires
- Ensure data accuracy and completeness by reviewing and verifying responses
- Take detailed notes and record observations during the survey process
- Collaborate with the research team to ensure data quality and consistency
- Maintain confidentiality and adhere to company policies regarding sensitive information
- Travel to various locations, including but not limited to: homes, businesses, community centers, or public spaces
Education
ASSOCIATED IN HOTEL AND RESTAURANT MANAGEMENT, 2ND YR. LEVEL -
Novaliches
2007.01 - 2009.04
SECONDARY - undefined
Teresa National High School
Teresa, Rizal 2006.01 - 2007.04
Skills
Research methods
Customer Complaint Resolution
Multitasking Abilities
Communication skills
Branding
Decision-Making
Birthdate
10/30/90
Height
5'3"
Personal Information
- Age: 33
- Gender: Female
- Marital Status: Single
Weight
60kls.
References
Isabel Millari, Monacco 1, Makati City, Marketing Specialist, 09092958865, 09176780417/7757-0801
Disclaimer
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
Timeline
RESULTING and MARKETING ANALYSTS
KMC Solutions
2021.10 - Current
Customer Service Representative
Alorica
2021.07 - 2021.08
ONLINE CASINO DEALER
STECH LTD.
2017.07 - 2021.01
BRAND AMBASSADOR
DEMOPOWER PHILS.
2015.04 - 2016.12
Field Market Researcher
Taylor Nelsen Sofres
2009.06 - 2009.12
ASSOCIATED IN HOTEL AND RESTAURANT MANAGEMENT, 2ND YR. LEVEL -
Novaliches
2007.01 - 2009.04
SECONDARY - undefined
Teresa National High School
2006.01 - 2007.04
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