Ethel Gamana
Davao City
Summary
Experienced ESL Teacher dedicated to providing engaging language instruction to diverse student populations. Committed to fostering a positive learning atmosphere that promotes student confidence and success.
Overview
17
17
years of professional experience
Work History
ONLINE ENGLISH TEACHER
Bibo Global Opportunity, Inc. (homebased)
11.2019 - Current
- Taught basic, intermediate, and advanced English, covering grammar, vocabulary, and language proficiency, to students in an online classroom setting.
- Conducted assessments to evaluate student progress and tailor lessons to individual learning needs.
ONLINE ENGLISH TEACHER
Acadsoc Ltd. (homebased)
06.2018 - 11.2019
- Taught basic, intermediate, and advanced English, covering grammar, vocabulary, and language proficiency, to students in an online classroom setting.
- Conducted assessments to evaluate student progress and tailor lessons to individual learning needs.
ONLINE ENGLISH TEACHER
ENC-GNA / Meno Gaia Co., Ltd (homebased)
06.2017 - 06.2018
- Taught basic, intermediate, and advanced English, covering grammar, vocabulary, and language proficiency, to students in an online classroom setting.
- Conducted assessments to evaluate student progress and tailor lessons to individual learning needs.
FASHION CONSULTANT
Offsourcing Philippines
09.2017 - 01.2018
- Answered incoming calls from customers, providing assistance with order placement, addressing inquiries, resolving complaints, and troubleshooting issues.
- Delivered accurate and helpful information to customers, ensuring a positive interaction experience.
- Demonstrated effective problem-solving skills to address customer concerns and enhance satisfaction levels.
CUSTOMER SERVICE SPECIALIST
Convergys Philippines, Inc.
08.2013 - 01.2017
- Answered incoming calls from customers, providing assistance with order placement, addressing inquiries, resolving complaints, and troubleshooting issues.
- Delivered accurate and helpful information to customers, ensuring a positive interaction experience.
- Demonstrated effective problem-solving skills to address customer concerns and enhance satisfaction levels.
ONLINE ENGLISH TEACHER
TeacherKae.com (homebased)
06.2011 - 06.2013
- Taught basic, intermediate, and advanced English, covering grammar, vocabulary, and language proficiency, to students in an online classroom setting.
- Conducted assessments to evaluate student progress and tailor lessons to individual learning needs.
FASHION CONSULTANT
Offsourcing Philippines
01.2013 - 05.2013
- Answered incoming calls from customers, providing assistance with order placement, addressing inquiries, resolving complaints, and troubleshooting issues.
- Delivered accurate and helpful information to customers, ensuring a positive interaction experience.
- Demonstrated effective problem-solving skills to address customer concerns and enhance satisfaction levels.
CUSTOMER SERVICE REPRESENTATIVE
Sutherland Global Services
10.2011 - 05.2012
- Provided excellent customer service, addressing inquiries, resolving billing issues, and facilitating sales.
CUSTOMER SERVICE REPRESENTATIVE
Cybercity Teleservices
09.2007 - 05.2011
- Answered incoming calls from customers, providing assistance with order placement, addressing inquiries, resolving complaints, and troubleshooting issues.
- Delivered accurate and helpful information to customers, ensuring a positive interaction experience.
- Demonstrated effective problem-solving skills to address customer concerns and enhance satisfaction levels.
Education
Bachelor of Science in Computer Engineering -
University of Immaculate Conception
Bonifacio St. Davao CitySkills
● Bachelor of Computer Engineering
● Strong English communication skills (both speaking and writing)
● 13 Years of experience in the BPO industry
● Online English teacher to diverse international students
● Proficient in fast-paced environments requiring organizational, technical, and interpersonal skills
● Attributes: Trustworthy, dependable, friendly, organized, responsive, detail-oriented
Timeline
ONLINE ENGLISH TEACHER
Bibo Global Opportunity, Inc. (homebased)
11.2019 - Current
ONLINE ENGLISH TEACHER
Acadsoc Ltd. (homebased)
06.2018 - 11.2019
FASHION CONSULTANT
Offsourcing Philippines
09.2017 - 01.2018
ONLINE ENGLISH TEACHER
ENC-GNA / Meno Gaia Co., Ltd (homebased)
06.2017 - 06.2018
CUSTOMER SERVICE SPECIALIST
Convergys Philippines, Inc.
08.2013 - 01.2017
FASHION CONSULTANT
Offsourcing Philippines
01.2013 - 05.2013
CUSTOMER SERVICE REPRESENTATIVE
Sutherland Global Services
10.2011 - 05.2012
ONLINE ENGLISH TEACHER
TeacherKae.com (homebased)
06.2011 - 06.2013
CUSTOMER SERVICE REPRESENTATIVE
Cybercity Teleservices
09.2007 - 05.2011
Bachelor of Science in Computer Engineering -
University of Immaculate Conception
References
- Dr. Marnie Grace Intrina Sonico, Dean - College of Art and Sciences, University of Southeastern Philippines, Bo. Obrero, Davao City, 0917-801-0498
- Kimmy Rose Abay, Team Lead, Convergys Philippines Davao, 0916-552-4780
- Lorilyn Surban Pareñas, Master Teacher 1 ; Manuel L. Quezon Elementary School, D. Ponce St., Davao City, 0923-472-4790
Training
- Global Call Center Education Program, 09/10 - 10/05, 2007, CCIS Educational Foundation, Inc., Lioc Kui Fraternity Bldg., 16 Sobrecarey St., Davao City
- English Language Proficiency & Accent Neutralization, 07/25 - 07/27, 2007, LDS Bajada Chapel, J. P. Laurel Ave., Davao City
- Career Workshop, 07/22 - 07/23, 2007, LDS-Employment Resources Center, Landco Corp. Center, J.P. Laurel Ave., Davao City
- Finishing Course for Call Center Agents, 07/02 - 08/04, 2007, JIB e-Academy, Mabini St., Davao City
Disclaimer
I hereby declare that the above information are true and correct to the best of my knowledge.
References
- Dr. Marnie Grace Intrina Sonico, Dean - College of Art and Sciences, University of Southeastern Philippines, Bo. Obrero, Davao City, 0917-801-0498
- Kimmy Rose Abay, Team Lead, Convergys Philippines Davao, 0916-552-4780
- Lorilyn Surban Pareñas, Master Teacher 1 ; Manuel L. Quezon Elementary School, D. Ponce St., Davao City, 0923-472-4790
Training
- Global Call Center Education Program, 09/10 - 10/05, 2007, CCIS Educational Foundation, Inc., Lioc Kui Fraternity Bldg., 16 Sobrecarey St., Davao City
- English Language Proficiency & Accent Neutralization, 07/25 - 07/27, 2007, LDS Bajada Chapel, J. P. Laurel Ave., Davao City
- Career Workshop, 07/22 - 07/23, 2007, LDS-Employment Resources Center, Landco Corp. Center, J.P. Laurel Ave., Davao City
- Finishing Course for Call Center Agents, 07/02 - 08/04, 2007, JIB e-Academy, Mabini St., Davao City
Disclaimer
I hereby declare that the above information are true and correct to the best of my knowledge.