Ethel Alcantara
Teacher
San Pablo City,Laguna
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
33
33
years of professional experience
Work History
Unit Manager
Axa Philippines
Makati City
11.2023 - Current
- Train, develop, and supervise agents and agency managers as determined by the company.
- Actively participated in recruitment efforts by interviewing potential candidates.
- Provided training sessions for newly hired personnel on relevant skills required for their roles.
- Provided guidance, coaching, and mentoring to staff members.
- Resolved complex customer service issues in a timely manner.
- Maintained accurate records of employee attendance and leave requests.
- Analyzed data to identify trends in customer needs or operational processes.
- Actively recruits Financial Advisors and Unit Heads
- Meet the KPI's specified by the company including but not limited to production, recruitment, and persistency.
Office Manager
El Coco Wine & Spirits
San Pablo City
10.2011 - 06.2021
- Developed and implemented office policies and procedures.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
Customer Service Supervisor
SM Department Store
San Pablo City
07.2010 - 09.2011
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Analyzed feedback from customers to identify trends in order to improve the overall quality of services provided by the department.
- Maintained accurate records of customer interactions for future reference.
- Created reports on daily, weekly, monthly basis related to customer service activities.
- Evaluated employee performance reviews based on specific criteria set forth by management.
- Evaluated employee job performance and motivated staff to improve productivity.
- Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
Elementary School Teacher
Department of Education
San Pablo City
09.1996 - 06.2010
- Developed and implemented lesson plans to meet the needs of a diverse student population.
- Created classroom environment that was conducive to learning, including establishing rules and procedures.
- Assessed students' progress through formal and informal tests, quizzes, assignments, and observations.
- Participated in professional development activities related to educational trends.
- Attended in-service training and professional development courses to stay on top of policy and education changes.
- Implemented multiple methods to improve student educational success.
- Administered tests and assessed results to evaluate student understanding of material.
- Cultivated classroom environment focused on inclusion and growth, fostering both social and academic development.
- Improved student engagement by implementing student-centered classroom management techniques to foster academic curiosity.
- Administered and graded class tests to evaluate student progress and comprehension.
Cashier
Jollibee Foods Corporation
San Pablo City
06.1991 - 11.1991
- Greeted customers with a smile, take their orders, and offers products in a friendly manner.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit card.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Trained new team members in cash register operation, stock procedures and customer services.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Used suggestive selling techniques to promote add-on sales.
- Ensured compliance with all safety regulations within the store environment.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Performed other duties as assigned by management.
- Delivered high level of customer service to customers using active listening and engagement skills.
Education
Master of Arts - Educational Management
Laguna State Polytechnic University
Sta. Cruz, Laguna10-2003
Bachelor of Science - Elementary Education
Canossa College
San Pablo City03-1995
Skills
- Customer-Focused
- Active Listening
- Training And Coaching
- Strategic Thinking
- Client Relations
- Conflict Management
- Customer Service And Assistance
- Food assembly
- Customer Service
- Order review
- Safe Food Handling
- Interpersonal Skills
- Cash Register Operation
- Food Preparation
- Working Quickly
- Food and Safety Standards
- Quick Learner
- Cash handling experience
- Team Oriented
- Positive Attitude
- Menu Memorization
- Productivity and Efficiency
- Attention to Detail
- Cleaning and sanitation
- Multitasking
- Adaptability and Flexibility
Languages
Tagalog
First Language
English
Proficient
C2
Timeline
Unit Manager
Axa Philippines
11.2023 - Current
Office Manager
El Coco Wine & Spirits
10.2011 - 06.2021
Customer Service Supervisor
SM Department Store
07.2010 - 09.2011
Elementary School Teacher
Department of Education
09.1996 - 06.2010
Cashier
Jollibee Foods Corporation
06.1991 - 11.1991
Master of Arts - Educational Management
Laguna State Polytechnic University
Bachelor of Science - Elementary Education
Canossa College
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