Certified Medical Virtual Assistant supporting patient communication, EMR/EHR documentation, and prior authorization workflows in EPIC EHR-ready fast-paced clinical settings, processing 30+ requests per week. Handles 50+ inbound patient calls per day, records accurate updates for 40+ EMR/EHR charts per shift, and helps reduce billing issues by applying deductibles, co-pays, and coinsurance before submission. Delivers live scribing with fast, accurate typing and dependable follow-through on administrative tasks.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Certified Medical Virtual Assistant
MedVA
07.2024 - Current
Handled inbound calls, answered patient questions, and supported patient communication with a professional, responsive approach.
Entered patient data into EMR/EHR platforms, including ModMed and EPIC, using Microsoft Office and Google Suite for documentation support.
Prepared prior authorization requests and supported insurance verification to align billing with client coverage requirements.
Supported medical billing tasks by checking deductibles, co-pays, and coinsurance before submission to reduce client losses.
Completed live scribing with a typing speed of at least 70 wpm while capturing accurate medical documentation.
Hospital Pharmacy Intern
Bataan Doctors Hospital and Medical Center Inc.
03.2023 - 04.2023
Processed 10-20 prescription records per shift while supporting accurate hospital pharmacy filing.
Operated Bizbox to update medicine pricing and stock adjustments accurately.
Handled support calls from nurses and physicians to relay pharmacy-related information promptly.
Billed patients for medications used through Bizbox with accurate charge entry.
Updated the Prescription Book for hospital filing and record completeness.
Updated the medication pricing list on the FDA-Philippines website to keep pharmacy information current.