Summary
Overview
Work History
Education
Skills
Timeline
Estilou Centillas Torregosa

Estilou Centillas Torregosa

Customer Service Representative
Diis, Kauswagan, Trinidad, Tagbilaran City

Summary

Dynamic professional with a proven track record, excelling in customer service and problem-solving. Enhanced client loyalty by delivering tailored solutions and resolving complaints with empathy.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Teletech Cebu
02.2021 - 04.2023
  • Collaborated with carriers to accelerate delivery of time-sensitive customer orders.
  • Increased client loyalty by delivering tailored solutions.

Customer Service Representative

Concentrix Cebu
09.2016 - 12.2020
  • Maintained up-to-date knowledge of product and service changes.
  • Delivered prompt service to prioritize customer needs.

Customer Service Representative

The Results Companies
10.2015 - 07.2016
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained composure in stressful situations, successfully managing conflict resolution.

Local and International Purchaser

Philippine Kenko Incorporated
09.2013 - 08.2015
  • Negotiated with suppliers, vendors and other representatives.
  • Ensured consistency between ordered and delivered goods through receipt validation.

Quality Control Analyst

Yamashin Cebu Corporation
11.2011 - 07.2013
  • Enhanced production processes by addressing quality control challenges.
  • Conducted comprehensive analyses to elevate product quality.

Cashier

Gaisano Mactan Island Mall
04.2011 - 10.2011
  • Maintained precise cash drawer balances through shift-opening and closing counts.
  • Assisted customers in recognizing their needs.

Education

Bachelor in Secondary Education - Education

University of Cebu-Main , Sanciangko, Cebu City
03-2010

Skills

Customer service

Problem-solving

Active listening

Product knowledge

Adaptability and flexibility

Time management

Timeline

Customer Service Representative - Teletech Cebu
02.2021 - 04.2023
Customer Service Representative - Concentrix Cebu
09.2016 - 12.2020
Customer Service Representative - The Results Companies
10.2015 - 07.2016
Local and International Purchaser - Philippine Kenko Incorporated
09.2013 - 08.2015
Quality Control Analyst - Yamashin Cebu Corporation
11.2011 - 07.2013
Cashier - Gaisano Mactan Island Mall
04.2011 - 10.2011
University of Cebu-Main - Bachelor in Secondary Education , Education
Estilou Centillas Torregosa Customer Service Representative