Estilita Anislag
Customer Service Associate
Pasig, Metro Manila
Summary
Customer service professional with a proven ability to manage customer inquiries, resolve issues efficiently, and deliver positive client experiences. Skilled in communication, problem-solving, and adaptability, with a strong commitment to maintaining customer satisfaction and building lasting relationships.
Overview
26
26
years of professional experience
Work History
Customer Service Associate
Elementor
02.2022 - 01.2026
- Assist both new and existing users with license-related issues on their websites while providing support for billing concerns associated with their accounts.IHandled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Technical and Customer Service Representative
Concentrix
11.2018 - 02.2022
- Troubleshoot both technical and non-technical issues that customers face with their web hosting plans and services.
- Resolve trouble tickets submitted by clients, coordinating with internal teams such as Technical Support, Billing, Accounts, Systems, and Product Development to address and resolve their queries efficiently.
- Walks-through customer on how to edit/update their website (weebly, joomla,wordpress and website builder)
- Walks-through customers of the client on the set up of email, cPanel, and FTP clients.
- Assist clients with a variety of concerns, including setup issues, website migration, and other problems encountered while configuring their system or interface.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Technical and Customer Service Representative
SPi CRM Inc
11.2017 - 10.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Troubleshoot both technical and non-technical issues that customers face with their web hosting plans and services.
- Resolve trouble tickets submitted by clients, coordinating with internal teams such as Technical Support, Billing, Accounts, Systems, and Product Development to address and resolve their queries efficiently.
- Walks-through customer on how to edit/update their website (weebly, joomla,wordpress and website builder)
- Walks-through customers of the client on the set up of email, cPanel, and FTP clients.
- Assist clients with a variety of concerns, including setup issues, website migration, and other problems encountered while configuring their system or interface.
Data Entry Specialist
Upwork.com
06.2013 - 01.2014
- Completed data entry tasks with accuracy and efficiency.
- Assist with posting advertisements for cars and real estate properties on Craigslist.
HR Assistant
World Of Fun
10.1999 - 05.2013
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Organized new employee orientation schedules for new hires.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Updated and maintained employee attendance records.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Process and issue employee paychecks, as well as statements of earnings and deductions.
- Maintain employee benefits data in automated human resources information systems.
- Handled payroll computation for 300 employees, maintaining accuracy in salary calculations, deductions, and payroll records.
Education
Bachelor of Science - Computer Secretarial
Rizal Technological University
Mandaluyong City, Metro Manila, Philippines 04.2001 -
Skills
Customer support
Team collaboration
Product knowledge
Teamwork and collaboration
Computer skills
Adaptability and flexibility
Excellent communication
Calm under pressure
Attention to detail
Problem-solving abilities
LiveChat messaging
Data entry
Multitasking Abilities
Timeline
Customer Service Associate
Elementor
02.2022 - 01.2026
Technical and Customer Service Representative
Concentrix
11.2018 - 02.2022
Technical and Customer Service Representative
SPi CRM Inc
11.2017 - 10.2018
Data Entry Specialist
Upwork.com
06.2013 - 01.2014
Bachelor of Science - Computer Secretarial
Rizal Technological University
04.2001 -
HR Assistant
World Of Fun
10.1999 - 05.2013