Esther Lee-ann Roa Tan

Key Responsibilities:

• Project Lead Coordination: Acted as the main point of contact for handling projects assigned by the onshore team, ensuring accurate and timely processing of investor-specific requirements.
• Backlog Management: Prioritized and cleared onshore team backlogs by reviewing loan packages for completeness and accuracy prior to investor delivery.
• Final Documentation: Managed the Final Docs inbox by addressing daily requests for missing or discrepant documents; collaborated with title and escrow companies to obtain required documentation.
• Loan Data Processing: Processed the Uniform Loan Delivery Dataset (ULDD) pipeline to prepare loans for shipment in accordance with investor and agency standards.
• ULDD Support: Trained to assist the ULDD core team in managing complex tasks and high-volume pipelines, adapting to a more technical and process-heavy workflow.
• Underwriting Assistance: Work with underwriters to complete the underwriting process, ensuring all conditions are met and loan requests are reviewed within department timelines.
• Document Review and Verification: Gather and verify loan applications, credit reports, financial statements, and other relevant documents to ensure accuracy and completeness.

❖3rd Top Contributor

Property Research & Verification: Researched and verified property details—specifically for condominiums and Planned Unit Developments (PUDs)—by directly communicating with Homeowners Associations (HOAs) to request and review completed questionnaires and clarify relevant information.

❖CCI Passer

Loan Application Review: Reviewed loan application packages submitted by Home Lending Advisors to ensure completeness and validity of all required documents before forwarding to the underwriting team for evaluation.

Contract Review & Validation: Examined purchase loan contracts to identify and verify key information for underwriters, including contingencies, closing dates, broker details, completed signatures and dates, and any missing documents or addenda.

❖Passed Certification

Stakeholder Identification: Identified and documented all parties involved in the loan application process, including underwriters, title agents, underwriting companies, and title companies, to ensure clear communication and accurate loan file documentation.

❖Passed Certification

Loan Research & Verification: Processed loans routed to the research queue by utilizing internal systems and tools to verify correct loan numbers using customer identifiers such as property address, tax parcel number, SSN, and MERS MIN.

❖ Top Specialist for the 4th quarter of 2015

Document Classification: Identified and accurately categorized mortgage documents based on document titles to ensure proper organization, compliance, and ease of access during loan processing and audits.