Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
ESTER IVY SESCON, LPT
Open To Work

ESTER IVY SESCON, LPT

Davao City, Province Of Davao Del Sur

Work Preference

Job Search Status

Open to work

Work Type

Full TimeContract Work

Location Preference

RemoteHybrid

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

1
1
Certification
5
5
years of professional experience

Work History

Customer Service Representative

Choice Home Warranty
12.2025 - Current
  • Assist customers with home warranty claims and service requests.
  • Coordinate with contractors and document customer interactions.
  • Resolved customer inquiries and issues through effective communication and problem-solving techniques.

Customer Service Representative

Concentrix
01.2023 - 01.2025
  • Handled healthcare insurance inquiries.
  • Resolved billing and claims concerns.
  • Delivered quality customer service.

Data Analyst

Remotasks
01.2021 - 11.2021
  • Analyzed and annotated AI training data.
  • Ensured data quality and accuracy.

Education

Bachelor of Secondary Education - Teaching English As A Second Language

University of Mindanao
Davao City
08-2025

Skills

  • Customer Service
  • Critical thinking
  • Appointment scheduling
  • Documentation
  • Problem Solving
  • Microsoft Office
  • Data Analysis
  • Teamwork
  • Attention to detail
  • Flexible and adaptable
  • Organizational skills
  • Time management
  • Time management
  • Excellent communication

Certification

Licensed Professional Teacher (LPT)

Languages

English
Advanced (C1)

Timeline

Customer Service Representative

Choice Home Warranty
12.2025 - Current

Customer Service Representative

Concentrix
01.2023 - 01.2025

Data Analyst

Remotasks
01.2021 - 11.2021

Bachelor of Secondary Education - Teaching English As A Second Language

University of Mindanao
ESTER IVY SESCON, LPT