Estephanie Kate Olaguer
Butuan, Province of Agusan del Norte
Summary
A Registered Nurse skilled in customer service and problem-solving, adept at critical thinking and data entry. Analytical and strategic with excellent problem-solving and time management skills. Organized, efficient, and always willing to go extra mile to meet expectations.
Overview
12
12
years of professional experience
Work History
Health Facilities and Equipment Monitoring Nurse
Department of Health
10.2017 - 12.2018
- Performed accurate documentation of medical equipment assessment and inventories in different government health facilities.
- Performed monitoring of medical equipments of government health facilities.
- Facilitated in procurement and deliveries health equipments to different health facilities.
Document Transcriber
Fairgo Outsourcing
04.2015 - 12.2015
- Enhanced client satisfaction with timely and accurate transcription services for real estate
- Adapted to diverse transcription formats, catering to the specific needs of the client.
- Improved document accuracy by diligently transcribing audio files and handwritten documents.
- Developed a keen eye for detail in detecting errors during the proofreading phase, ensuring high-quality deliverables every time.
Area Coordinator
Department Of Social Welfare And Development
01.2014 - 12.2014
- Monitored key performance indicators to identify areas for improvement and implement necessary changes.
- Organized successful events and initiatives, promoting community engagement.
- Streamlined communication between departments for better collaboration and productivity.
- Coordinated with the Local Government Unit and National Government Agencies in the implementation of projects of the KALAHI-CIDDS Program.
- Monitored the infrastructure projects provided by the program.
Community Health Nurse
Department of Health
01.2013 - 12.2013
- Participated in community outreach events promoting public health resources and services available to local residents.
- Enhanced community health through delivering educational presentations on disease prevention, nutrition, and healthy lifestyles.
- Collaborated with other health-focused organizations and agencies to promote community health.
- Conducted home visits for at-risk patients, providing necessary medical care and support for improved wellbeing.
- Managed immunization clinics, ensuring timely administration of vaccinations and reducing the spread of communicable diseases.
- Coordinated patient referrals to specialized services, ensuring timely access to needed care.
Financial Account Specialist
Convergys Philippines
01.2011 - 08.2011
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Adhered to standards of quality and service as well as all compliance requirements.
Customer Service Associate
ETelecare Global Solutions
11.2006 - 05.2008
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Education
Bachelor of Science - Nursing
Butuan Doctors' College
Butuan City03.2010
Caregiving NC II -
Center For Healthcare Professionls
Butuan City08.2016
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Data Entry
Timeline
Health Facilities and Equipment Monitoring Nurse
Department of Health
10.2017 - 12.2018
Document Transcriber
Fairgo Outsourcing
04.2015 - 12.2015
Area Coordinator
Department Of Social Welfare And Development
01.2014 - 12.2014
Community Health Nurse
Department of Health
01.2013 - 12.2013
Financial Account Specialist
Convergys Philippines
01.2011 - 08.2011
Customer Service Associate
ETelecare Global Solutions
11.2006 - 05.2008
Bachelor of Science - Nursing
Butuan Doctors' College
Caregiving NC II -
Center For Healthcare Professionls
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