A Registered Nurse skilled in customer service and problem-solving, adept at critical thinking and data entry. Analytical and strategic with excellent problem-solving and time management skills. Organized, efficient, and always willing to go extra mile to meet expectations.
Overview
12
12
years of professional experience
Work History
Health Facilities and Equipment Monitoring Nurse
Department of Health
Butuan, Province Of Agusan Del Norte, Philippines
10.2017 - 12.2018
Performed accurate documentation of medical equipment assessment and inventories in different government health facilities.
Performed monitoring of medical equipments of government health facilities.
Facilitated in procurement and deliveries health equipments to different health facilities.
Document Transcriber
Fairgo Outsourcing
Remote
04.2015 - 12.2015
Enhanced client satisfaction with timely and accurate transcription services for real estate
Adapted to diverse transcription formats, catering to the specific needs of the client.
Improved document accuracy by diligently transcribing audio files and handwritten documents.
Developed a keen eye for detail in detecting errors during the proofreading phase, ensuring high-quality deliverables every time.
Area Coordinator
Department Of Social Welfare And Development
Butuan, Province Of Agusan Del Norte, Philippines
01.2014 - 12.2014
Monitored key performance indicators to identify areas for improvement and implement necessary changes.
Organized successful events and initiatives, promoting community engagement.
Streamlined communication between departments for better collaboration and productivity.
Coordinated with the Local Government Unit and National Government Agencies in the implementation of projects of the KALAHI-CIDDS Program.
Monitored the infrastructure projects provided by the program.
Community Health Nurse
Department of Health
Claver, Province Of Surigao Del Norte, Philippines
01.2013 - 12.2013
Participated in community outreach events promoting public health resources and services available to local residents.
Enhanced community health through delivering educational presentations on disease prevention, nutrition, and healthy lifestyles.
Collaborated with other health-focused organizations and agencies to promote community health.
Conducted home visits for at-risk patients, providing necessary medical care and support for improved wellbeing.
Managed immunization clinics, ensuring timely administration of vaccinations and reducing the spread of communicable diseases.
Coordinated patient referrals to specialized services, ensuring timely access to needed care.
Financial Account Specialist
Convergys Philippines
Cebu City
01.2011 - 08.2011
Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
Resolved complex billing and payment issues for balanced, accurate accounts.
Adhered to standards of quality and service as well as all compliance requirements.
Customer Service Associate
ETelecare Global Solutions
Cebu City
11.2006 - 05.2008
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Maintained a high level of product knowledge, providing accurate information to customers.
Answered customer telephone calls promptly to avoid on-hold wait times.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
<ul><li>Production Block Incharge Job Role: Operations, Control and Monitoring</li><li>1. All activities related to production and monitoring the process as per SOPs.</li><li>2. Communicate day to day process deviations and breakdowns of the equipment to concerned persons.</li><li>3. Check and implement the process for cleaning of equipment as per the schedules.</li><li>4. Responsible for housekeeping and implementation of day to day cleaning of process area & clean room.</li><li>5. Preparation, review and approval of monthly Reports and BPRs BCRs, OOS, Deviation, investigations reports, validation protocols reports, validation reports.</li><li>6. Responsible for preparation of daily production planning and ensuring the same.</li><li>7. Production planning, ensuring that the batches are produced as per planning and meeting the dispatch targets.</li><li>8. Ensure proper utilization of equipment and manpower as and when required.</li><li>9. Planning and monitoring during execution of the process validation.</li><li>10. Manpower planning. Monitor the project modification activities.</li><li>11. Responsible to handle production processes.</li><li>12. Implementation of new technology w.r.t. process equipments or facility.</li><li>13. Supporting quality assurance team for DMF submission.</li><li>14. Executing and supervising training, validation, qualification and calibrations protocols.</li><li>15. To perform visual inspection and certification of cleaned equipment after product change over cleaning as per standard operating procedure.</li><li>CGMP:</li><li>1. Following departmental standard operating procedures (SOP) and providing suggestions for SOP simplification and any other improvements.</li><li>2. Making sure all the documents and checklist are verified before and after manufacturing.</li><li>3. Ensuring retention and destruction of records are maintained in a department.</li><li>4. Verifying status labeling of accessories, in-process instruments, containers, area & equipment.</li><li>5. Performing contemporaneous (on time) document entries.</li><li>EHS:</li><li>1. Following Environment, Health and Safety policies and practices.</li><li>2. Making sure personnel health, hygiene and organization practices are followed.</li><li>3. To conduct risk analysis of product, system, equipment, process as per standard procedure.</li><li>Training</li><li>1. Attaining training as per training need and providing training to sub-ordinates through available software of Learning Management System (LMS).</li></ul> at MSN Group<ul><li>Production Block Incharge Job Role: Operations, Control and Monitoring</li><li>1. All activities related to production and monitoring the process as per SOPs.</li><li>2. Communicate day to day process deviations and breakdowns of the equipment to concerned persons.</li><li>3. Check and implement the process for cleaning of equipment as per the schedules.</li><li>4. Responsible for housekeeping and implementation of day to day cleaning of process area & clean room.</li><li>5. Preparation, review and approval of monthly Reports and BPRs BCRs, OOS, Deviation, investigations reports, validation protocols reports, validation reports.</li><li>6. Responsible for preparation of daily production planning and ensuring the same.</li><li>7. Production planning, ensuring that the batches are produced as per planning and meeting the dispatch targets.</li><li>8. Ensure proper utilization of equipment and manpower as and when required.</li><li>9. Planning and monitoring during execution of the process validation.</li><li>10. Manpower planning. Monitor the project modification activities.</li><li>11. Responsible to handle production processes.</li><li>12. Implementation of new technology w.r.t. process equipments or facility.</li><li>13. Supporting quality assurance team for DMF submission.</li><li>14. Executing and supervising training, validation, qualification and calibrations protocols.</li><li>15. To perform visual inspection and certification of cleaned equipment after product change over cleaning as per standard operating procedure.</li><li>CGMP:</li><li>1. Following departmental standard operating procedures (SOP) and providing suggestions for SOP simplification and any other improvements.</li><li>2. Making sure all the documents and checklist are verified before and after manufacturing.</li><li>3. Ensuring retention and destruction of records are maintained in a department.</li><li>4. Verifying status labeling of accessories, in-process instruments, containers, area & equipment.</li><li>5. Performing contemporaneous (on time) document entries.</li><li>EHS:</li><li>1. Following Environment, Health and Safety policies and practices.</li><li>2. Making sure personnel health, hygiene and organization practices are followed.</li><li>3. To conduct risk analysis of product, system, equipment, process as per standard procedure.</li><li>Training</li><li>1. Attaining training as per training need and providing training to sub-ordinates through available software of Learning Management System (LMS).</li></ul> at MSN Group
Monitoring surveillance equipment and inspecting buildings and necessary access points at Bering Straits Professional Services (Department Of Transportation)Monitoring surveillance equipment and inspecting buildings and necessary access points at Bering Straits Professional Services (Department Of Transportation)