Estelle Eve
Fitness Coordinator
Iloilo
Summary
Enthusiastic Front Desk Coordinator with 6 years of experience in Customer Service. Offering friendly, solution-oriented problem-solving and organizational skills. Cultivating office community of professionalism and functionality.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Front Desk Coordinator
Fairmont The Palm
09.2016 - 07.2019
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at front desk.
- Handled high volumes of incoming calls, directing callers to appropriate departments for prompt assistance.
- Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
- Updated client records accurately and efficiently, ensuring data integrity within system.
- Assisted in training new staff members on front desk procedures and company policies.
- Managed appointment scheduling, ensuring optimal use of resources and minimizing conflicts.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Provided administrative support to management staff, contributing to overall office productivity.
Fitness Attendant
Fairmont The Palm, Dubai
06.2013 - 08.2016
- Ensure the fitness area remain clean and organized; organize dumbbells, weight plates, and bars, disinfect and clean equipments
- Actively supervise the fitness mezzanine and cardio areas
- Serving as the first responder in any emergency situations and follow emergency protocols.
- Maintained accurate inventory records of gym supplies and equipment, proactively addressing any shortages or maintenance needs in a timely manner
- Optimized facility cleanliness, performing routine sanitation tasks to maintain a hygienic workout environment for all users
- Enhanced gym safety by conducting regular equipment inspections and maintenance tasks
- Improved overall client experience with attentive customer service and prompt assistance
Education
Associate of Science - Business Management
Northern Iloilo State University
Iloilo 06.2005 - 05.2007
Skills
TeamworkSales and MarketingPublic SpeakingNegotiationDecision Making
Scheduling appointments
Certification
CERTIFIED BARISTA (2011)
Awards
- Team Of The Quarter (3rd) (2013), WOW MOMENT
- Team Of The Quarter (2nd) (2016), WOW MOMENT
Volunteer Experience
Spa Coordinator, Spa and Health Club, Dubai, U.A.E., 2018, 2019, Drive the Spa guest database, ensuring that all guest contact details and special requests are maintained and up to date on our system.
Timeline
Front Desk Coordinator
Fairmont The Palm
09.2016 - 07.2019
Fitness Attendant
Fairmont The Palm, Dubai
06.2013 - 08.2016
Associate of Science - Business Management
Northern Iloilo State University
06.2005 - 05.2007