Esteffi Mae Ducado
Davao City, Province Of Davao Del Sur
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
VXI Global Holdings
09.2023 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
Calapagan National High School
Calapagan, Lupon, Davao Oriental 07-2021
Skills
- Customer service
- Active listening
- Critical thinking
- Computer proficiency
- Complaint resolution
- Payment processing
- Call management
- Product knowledge
- De-escalation techniques
- Live chat support
- Escalation management
- Quality assurance controls
Timeline
Customer Service Representative
VXI Global Holdings
09.2023 - Current
High School Diploma -
Calapagan National High School
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