ESMAEL DADTUNGAN
Results driven leader with extensive experience in the BPO industry, specializing in customer service, retention, sales, operational leadership, and people development across telecommunications and healthcare accounts. Proven track record in leading high performing teams, driving operational excellence, and consistently delivering client and business objectives in fast paced environments.
Skilled in performance management, client relations, workforce leadership, and process improvement, with a strong ability to build engaged teams that thrive on accountability, collaboration, and continuous growth. Passionate about empowering people, strengthening team culture, and creating sustainable results through effective leadership and strategic execution.
Recognized for bringing a people first approach while maintaining a strong focus on service quality, productivity, and organizational success.
Work History
Senior Team Leader
8 Months- Manage and oversee a team of 50+ agents (Voice & Non-Voice) and Team Leads to ensure smooth day-to-day operations.
- Drive performance management by monitoring KPIs, ensuring targets are met, and pushing the team to consistently exceed expectations.
- Provide effective leadership, coaching, and regular feedback to develop team capabilities and support continuous improvement.
- Attend and actively participate in weekly and monthly business reviews, providing insights on team performance, KPIs, and operational improvements.
Team Leader
10 Months- Oversee daily operations of the team to ensure performance metrics are met or exceeded. Resolving conflicts, and client facing.
- Monitor and evaluate team members’ performance, providing coaching and feedback for improvement.
- Collaborate with management to align team goals with organizational objectives, and administrative tasks.
Team Leader
1 Year 5 Months- Oversee daily operations of the team to ensure performance metrics are met or exceeded. Resolving conflicts, and client facing.
- Monitor and evaluate team members’ performance, providing coaching and feedback for improvement.
- Collaborate with management to align team goals with organizational objectives, and administrative tasks.
Chat Customer Service
9 Months- Respond to customer inquiries through chat in a professional and timely manner.
- Provide support for billing, payments, sales, and technical issues.
- Deliver excellent customer service to ensure satisfaction and retention. Guide through processes, such as payments, account updates, or purchases.
Intern
3 Months- Analyzed financial data and assisted with administrative tasks, contributing to the department’s efficiency.
- Provide customer/client service.
Education
Bachelor of Science - Business Administration – Financial Management
Department Awardee
Senior High School Diploma - Accountancy, Business, and Management
Service Awardee
Junior High School Diploma
Rank 11/Service Awardee
Elementary Diploma
Class Salutatorian
Skills
PERSONAL INFORMATION
- Age : 26 yrs. old
- Birthdate : July 08, 2000
- Height : 169cm
- Weight : 76kg
- Birthplace : Northern Kabuntalan Maguindanao
- Citizenship : Filipino
- Language : English, Filipino, Maguindanaoan
- Date of Birth: 2000-07-08
- Nationality: Filipino
- Marital Status: Single
- Religion: Islam