ERYKA JANE LOCSIN
San Fernando
Summary
Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Appointment Setter
E DIAMOND TRADE
06.2022 - 01.2025
- Set appointments with salespeople and potential customers.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
Customer Service Representative
ALORICA
05.2021 - 09.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
VXI CLARK
08.2019 - 11.2019
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction
- Investigated reasons for failed billing and followed the agreed process to process accurate billing
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Representative
Sutherland Global Svcs
04.2016 - 11.2017
- Processed and issued product orders and service upgrades for customers
- Established warm and friendly rapport while interacting with customers by phone, email, and on live chat
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
ASSOCIATE GRADUATE - Office Administration
Systems Plus College Foundation
04.2015
Skills
- Active listening
- Time management
- Flexible to learn new things easily without difficulty with less supervision
- Responsible
- Hard working on achieving organizational success
- Customer service
- Critical thinking
Certification
- NCIII BOOKEEPING (TVET) OCTOBER 2012
- NCII FRONT OFFICE SERVICES (TVET) OCTOBER 2012
- NCIII EVENT MANAGEMENT (TVET) OCTOBER 2012
Timeline
Appointment Setter
E DIAMOND TRADE
06.2022 - 01.2025
Customer Service Representative
ALORICA
05.2021 - 09.2021
Customer Service Representative
VXI CLARK
08.2019 - 11.2019
Customer Service Representative
Sutherland Global Svcs
04.2016 - 11.2017
ASSOCIATE GRADUATE - Office Administration
Systems Plus College Foundation
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