Hi, I’m
Erwin Dumadigo Tizon
Independent Contractor
Dipolog City
Summary
Highly motivated virtual professional with four years of experience providing efficient administrative, customer support, and sales services. Proficient in managing remote operations, handling customer inquiries, and delivering high-quality results in fast-paced environments. Skilled in using various online tools, maintaining strong communication, and ensuring client satisfaction through dedicated and detail-oriented work.
I am a hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level customer service position. Ready to help the team achieve company goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings a positive attitude and commitment to continuous learning and growth.
Overview
5
years of professional experience
2
Certifications
5
years of post-secondary education
Work History
Bruntwork | Scale-Talent Management
Live Chat Sales Specialist
04.2024 - Current
Job overview
- My focus is on delivering a seamless customer experience while consistently achieving sales targets
- I thrive in fast-paced environments where I can use my problem-solving abilities to resolve concerns and turn interactions into successful conversions quickly
- Increased sales revenue by developing and implementing strategic sales plans.
- Followed up with customers after completing sales to assess satisfaction and resolve technical or service concerns.
- Built strong client relationships through consistent communication and effective problem-solving.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Attended monthly sales meetings and quarterly sales trainings.
- Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly.
CANADIAN-BASED CLIENT
VIRTUAL ASSISTANT
09.2023 - 02.2024
Job overview
- Cold-calling potential bookkeepers, accountants and business owners about accessing local government funding in Mississauga, Toronto, Canada
- Experience in writing cold emails and email management, Data Entry
- Experience in Asana, Google Workspace, Hubspot, Ring Central, Google Docs & Google Mail
- Coordinated calls across multiple time zones.
- Managed CRM input, exports and clean up.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
PAMBANSANG SOLAR INC.
PROJECT SUPERVISOR
04.2022 - 08.2023
Job overview
- Work closely with project teams and external partners, providing guidance, direction, and support throughout the project lifecycle
- Serving as the main point of contact for project stakeholders, providing regular updates and managing expectations throughout the project duration
- Cultivated a positive work environment that fostered teamwork, creativity, and productivity among all team members.
- Partnered with project team members to identify and quickly address problems.
AUSTRALIAN-BASED CLIENT
VIRTUAL ASSISTANT
04.2021 - 03.2022
Job overview
- Cold calling potential clients about the local rebates in Perth WA, Australia and making scheduled and detailed appointments to the assigned company's solar contractors
- Experience in Salesforce, Ring Central, Microsoft Office
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Upheld the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
- Elevated client experience by providing timely customer support via phone calls.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Coordinated calls across multiple time zones.
D'HOTEL AND SUITES
FOOD SERVICE
08.2019 - 03.2020
Job overview
- Able to serve food to guests with satisfactory results and attend to their needs as efficiently as possible
- Maintained clean working areas, and kept stations organized and prepped
- Trained properly by my co-workers and mentor from learning the menu and proper ways of service
- Catered all customers with all their wants and needs, giving them satisfaction every time they dine in
Education
DMC COLLEGE FOUNDATIONDipolog City, Philippines
Bachelor of Science from Hotel And Restaurant Institution Management
08.2014 - 07.2019
Skills
Cold Calling
Appointment Setting
Sales
Project management
Email Management
Customer Service
Customer Satisfaction
Attention to Detail
Lead Qualification
Data Entry
Experience in Salesforce
Experience in Asana
Experience in Google Workspace
Experience in Hubspot
Experience in Ring Central
Experience in Google Docs
Experience in Google Mail
Typing Speed: 46 WPM - 90% Accuracy
Relationship selling
FLUENT IN English
Upselling and cross selling
Customer service and care
Client relations
Contact follow-up
Cold calling
Certification
TRUE NORTH by Rosetta Stone, 8.9
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Live Chat Sales Specialist
Bruntwork | Scale-Talent Management
04.2024 - Current
VIRTUAL ASSISTANT
CANADIAN-BASED CLIENT
09.2023 - 02.2024
PROJECT SUPERVISOR
PAMBANSANG SOLAR INC.
04.2022 - 08.2023
VIRTUAL ASSISTANT
AUSTRALIAN-BASED CLIENT
04.2021 - 03.2022
FOOD SERVICE
D'HOTEL AND SUITES
08.2019 - 03.2020
DMC COLLEGE FOUNDATION
Bachelor of Science from Hotel And Restaurant Institution Management
08.2014 - 07.2019