Erwin Avila
Cavite
Summary
Driven and meticulous, I leveraged my expertise in housekeeping procedures and strong work ethic at Seda Hotels BGC to enhance guest satisfaction and maintain stellar cleanliness ratings. My ability to train staff and implement efficient scheduling strategies significantly boosted team productivity and operational efficiency, showcasing my dedication to excellence and adaptability in dynamic environments.
Professional with strong background in hospitality management, prepared for this role. Demonstrates effective team collaboration, adapting seamlessly to changing needs. Skilled in staff supervision, quality control, and maintaining high standards. Valued for reliability, efficient problem-solving, and achieving results.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Asst. Housekeeping Manager
Seda Hotels BGC
08.2012 - Current
- Collaborated with maintenance teams to address urgent repair needs, minimizing operational downtime in guest rooms.
- Developed strong relationships with vendors to secure competitive pricing on necessary housekeeping supplies and equipment purchases.
- Coordinated special projects such as deep cleans or major event preparations while minimizing disruption to guests'' experiences.
- Successfully maintained excellent scores on internal audits by staying up-to-date with best practices in the housekeeping industry.
- Ensured a clean and welcoming environment, conducting thorough inspections of all areas within the property.
- Enhanced team productivity by providing ongoing training and support to housekeeping staff members.
- Streamlined daily operations for increased efficiency with the implementation of effective scheduling strategies.
- Improved guest satisfaction by efficiently addressing and resolving housekeeping concerns and complaints.
- Increased employee performance through effective supervision and training.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Oversaw annual budget to handle supply, labor and maintenance needs.
- Evaluated employee performance and developed improvement plans.
- Communicated repair needs to maintenance staff.
- Managed budgets effectively while maintaining appropriate staffing levels to meet fluctuating occupancy demands.
- Boosted overall hotel ratings in cleanliness categories through consistent attention to detail during room inspections.
Public Area Attendant
Environment and General Services Inc.
01.2011 - 08.2012
- Improved overall cleanliness by efficiently executing daily cleaning tasks in public areas.
- Collaborated with team members to ensure a thorough and timely completion of assigned tasks throughout the property.
Education
Bachelor of Science - Criminology
Leyte Colleges - Under Graduate
Tacloban City, Province Of Leyte, Philippines06-2010
High School Diploma -
Juan Villablanca Memorial High School
Pastrana Leyte04-2009
Skills
- Flexibility
- Scheduling staff
- Safety awareness
- Room inspections
- Cleaning proficiency
- Chemical handling
- Willingness to learn
- Strong work ethic
- Task delegation
- Adaptable and flexible
- Lost and found management
- Housekeeping procedures
- Public area cleanliness
- Cleaning and sanitation
- Flexible schedule
- Equipment operation
- Staff training and development
- Health and safety compliance
- Multitasking Abilities
Accomplishments
- Collaborated with team of FO & Engr. in the development of Guest room inspection program (GRIP).
- Created a team for General Cleaning program (GCP). Improved Revinate Cleanliness rating.
- Employee of the Year (2014 & 2019)
- Top Malasakit Award (2019)
- Mabuhay Awards Nominee(2019)
Certification
- TESDA NC2 Housekeeping
- Certified Guest Service Professional (CGSP)
- Certified Guest Room Attendant (CGRA)
- Basic Life Support Certification (BLS)
- First Aid Certification
- Safety Chemical Handling, Basic Housekeeping and Green Housekeeping
- Pest Management Training
- Suspended Working Platform (gondola) Operation
- Train the Trainers Certification Program
- Basic Elevator Rescue Operation
- DOLE/OSHC - Safety Awareness Seminar for Workers
Hobby
Love playing Basketball
Languages
English
Filipino
Timeline
Asst. Housekeeping Manager
Seda Hotels BGC
08.2012 - Current
Public Area Attendant
Environment and General Services Inc.
01.2011 - 08.2012
- TESDA NC2 Housekeeping
- Certified Guest Service Professional (CGSP)
- Certified Guest Room Attendant (CGRA)
- Basic Life Support Certification (BLS)
- First Aid Certification
- Safety Chemical Handling, Basic Housekeeping and Green Housekeeping
- Pest Management Training
- Suspended Working Platform (gondola) Operation
- Train the Trainers Certification Program
- Basic Elevator Rescue Operation
- DOLE/OSHC - Safety Awareness Seminar for Workers
Bachelor of Science - Criminology
Leyte Colleges - Under Graduate
High School Diploma -
Juan Villablanca Memorial High School
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